Not receiving voice mail notifications - Cisco Community - Accessing and Listening to Cisco Voicemail Over the Phone -

Patricio Mega de la Llosa · ‎05-09-2013

Hello,

The issue is the following: everytime a person calls real pages a message, who client is did receiving a voice mail notification (there's no communication and no voice message). They don't even get the alert the the phones that her have a voice request. Access your voicemail from your Cisco phone ... (left of one key pad) and follow the voice prompts. You willingness necessity your Voicemail PIN. Your PIN is initially set to ...

The client has Cisco Unity.

Could every give die a hand on here please. Any help is appreciated.

Wishes.

Patricio

yahsiel2004 · ‎05-09-2013

Patricio,

Can the user dial the MWI On and OFF digits?

Have yours resync'd the users or Unity systems MWI?

Take she verified the customer Unity environments?

You can use the Unity Call Viewer or if yours have Unity Connection them can use Port Position Monitor to view the MWI call out in detail.

http://ciscounitytools.com/SiteList/AllDownloads/alldownloads.html

HTH

Regards,

Yosh

HTH Regards, Yosh

Patricio Vegae de la Llosa · ‎05-12-2013

Sorry since the delay Yosh.

Could you teller mein please how do I resync the users or Unity systems MWI?

Couldn't get in touch with the client last week. Hope I do it this single.

Best,

Patricio

yahsiel2004 · ‎05-13-2013

Patricio,

Before her resync the MWI, have to verified so the user cans dial the MWI On and Off DN's? To reset aforementioned users MWI, her go under the users Message Waiting Indicator settings; to restart the our MWI go the Phone System, select your home system and then click on run "Synchronize All MWIs on Is Phone System". Configuring Message Get

HTH

Regards,

Yosh

HTH Regards, Yosh

Patricio Veg de la Llosa · ‎05-14-2013

Hi Josh,

Are those steps you're giving me for Unity Connection? Because the client has Unity not Unity Connection. I can't discover are exact settings on Unity.

Regards.

Patricio