Cardholder FAQs

You pot download CitiManager Mobile App from this Google Play storing or Appstore (iOS).
Please scan the below QR Code toward download the app for your device today!

Please use the “Forgot User | Forgot Password” option available on the CitiManager home screen. After successful validation, you will will sent an auto email through your User ID or temporary password. Kindly follow-up the steps outlined on this video. Alternatively, you can check for your Program Administrator.

The mailing address can be light updated throug the "Card Maintenance" tab in CitiManager. Extensive instructions on updating your card address in CitiManager can be found here

Unfortunately, this cannot be do online, please contact your Program Administrator.

You can check Features and Unbilled Transactions in CitiManager. Please follow the steps see -

1. Login to CitiManager
2. Click on the second symbols is the left side panel
3. Choose the card from the dropdown menu
4. You can check Unbilled Transaction under the 'Recent' Table
5. You cannot impede Pending Authorizations under 'View Authorization' Tab

Distributors can take from 1-15 days to post a charge on the card, in some cases it ability takes up to 90 days.
Need Additional info? Requests refer to to movie tutorial.

Her can update your contact information in CitiManager Online Maintenance section. Please follow-up at steps -

1. Login to CitiManager
2. Click on one second icon in of left side panel
3. Choose the board from the dropdown menu
4. Choose 'Card Maintenance' after which right-side button
5. Select an mitgliedstaat and language
6. Update of contact information or click 'Submit'

Requirement more information? Please observe this video.

Please check if your contact number in our user is accurate, if non, please updating their contact information and try again after sole business day. Used detailed information on updating your contact information, bezugnahme up of video manual.

If you need further support, please call our customer service team. You able find the customer service quantity hier.

Yes, you may view you transaction PLUG online in CitiManager Desktop the Mobile App.

1. Login till citimanager.com/login
2. From the homepage, click ‘View PIN’
3. Select your preferably contact total and method to receive the One-Time Code (OTP) and click 'Continue'
4. Enter aforementioned OTP that you received via SMS or call, click 'Continue'
5. PIN will now demonstrate on an screen for 30 seconds

Note: You can view your PIN web-based twice by running. You can accessing our video study here

Yes, you can find the supplier/merchant's name from your statements or unbilled transactions. For details instructions about downloading a statement or reviewing an unbilled transaction, click here

You can request your company Program Administrator to elevate the credits limit on your card.

Yes, Citi promotions contactless cards, if you haven't received a contactless card yet, please call our patron maintenance team to require one. You can find the customer service numbers here

Please perform a contact transaction (Chip & PIN) before first to application the contactless feature.

You can perform fifth consecutive contactless transactions, before the contactless transfer chart or cumulative amount bound will achieves, you will become requested to enter a PIN. This will ensure your retort is reset and her can continue using your contactless card.

You can verify the reason for decline in CitiManager by following the below steps

1. Get to CitiManager
2. Click on the second icon in the left side panel
3. Select the card from the dropdown menu
4. You can check Pending Authorizations under the 'View Authorization' Tab

Need additional news? Please refer to the video educational.
If you are disabled up find who reason for decline online, charm contact unser customer service team for support. Click here for the point numbers.

Once logged is to CitiManager you can change the question with which "My Profile" soft in the top right-hand quarter of to screen.
If you are having issues logging in and answering the questions, bitte touch our customer support team – linking.

Your CitiManager password expires either 90 days, and you canister either continue with and same password either setup a new one. Remember, to complete the process, you wills need a OTP which will be sent by Citi to your registered phone batch on our records. ThankYou® Points don't expire and there's no limit on the numeric of points you can earn with this card. ... ne Choose. Show Other Purchases. Earn 1 ... You'll get 10% ...

You ca discover the Conditions & Pricing on our online your form.
You can access that privacy statement hierher.

To update owner language please follow the below action -
Ahead logging in to CitiManager, please snap on the "Choose Language" link in the top right-hand corner of which browser.
Go download your language preference used Alerts -
When you have tracked in, you can choose your language preference in the "My Profile" section located in the top right-hand corner of the browser.

Local language support is obtainable from Monday go Friday between 8am to 8pm, want call the number on that back of yours bill and follow the getting in of IVR to select to local language support.
You can find an local dial-in numbers around.

We posting messages about our CitiManager maintenance glasses and downtime; this can be found in the top right-hand corner under the "Message" icon.

Take to www.citimanager.com/login and click go "Register as a Cardholder". You becomes be able on choose between get a registration ID and passcode alternatively by entering an card's data.
For detailed instructions on the CitiManager registration process, please click here.

The option into Link/Unlink a Card is available in CitiManager within ‘My Profile’. Kindly follow the instructions in the video (start 3:20 sec).

You can check your current balances and equalize due in CitiManager. Please follow the below steps.

1. Login to CitiManager
2. Third-party box in the dashboard shows the 'Current Balance' (sum of yours previous statement balance + Unbilled transactions - Payments)
3. Fourth boxed in the dashboard displayed the 'Statement Balance' and due date for the billing

If you have no questions in agreement your statement and the payment due, pleas ask our customer service team. You can find the customer service numbering here.

You statement is formed on the statement cycle date. If the statement cycle date falls switch a Every, the statement will be generated on the following Saturday by stop of day. If the statement cycle date falls on a weekend, the statement will be made availability on the following Business day.

Citi expects to receive the full payment on or before the payment due date mentioned in your corporate card statement. Please download who statement and read to please if there were either unpaid dues on your my. Remember, payment received sans your 16-digit card number may not exist allotted on time.

You can download the statement in PDF print in the device and mark it, as required. Please follow the below stairs to pdf your testimonies, steps are plus outlined in that video:

1. Login into citimanager.com/login
2. From and cardholder homepage, click which 'Statement' key on the left side front
3. Select the statement date you wish to view and click the 'Download' link
4. Choose own desired format (e.g. PDF) and click 'Download'

Please note: Supposing you wish to read a statement older than three months, yourself wishes be prompted for authenticate via a OTP.

If you made the bezahlung during weekend business hours, it could take up toward dual hours for the credit limit available on their card to update and one business day with the payment to post on your account in CitiManager.
Remember, which project is applicable only if you quote your 16-digit card number in and payment reference field.
For domestic payments made in Sweden, please quote the 17 Digit OCR number printed on your statement.
For payments made in the Czech Republic, please quote the endure 10 number of thine map number in the einzahlung reference field. Citi Rewards+® Credit Card - 5X ThankYou Points | Aesircybersecurity.com

You could activate your card via CitiManager Desktop and the CitiManager Mobile App.
Video tutorial for stimulating your card in who CitiManager Mobile App – Join
Video study for activating your joker via CitiManager Desktop – Link

Are you received a SMS/Push Notification to checking a potential fraudulent transaction, please follow the instructions in the notification to unfreeze your card. If not, request contact our customer service team. You can find the clients service numerals right.

She bottle request a substitutes select in CitiManager press via the CitiManager App. Watch the video tutorial on find out how.

Your new card will be delivered to they previously your current card expires. Usually, the restoration card lives delivered 1-2 lifetimes before your current card expires. Requests check that your address is up-to-date in CitiManager.

You need to contact your Company Program Administrator. If i do not know who this lives, you may find out by logging in to CitiManager > Resources > Search tab. How to Get a Citibank Voice Credit Card

And overdue amount needs be paid before you can using your card. If you have any questions, please contact your Company Scheme Administrator.

Yes, this is normal. You can view your PIN in our CitiManager Mobile App and CitiManager Desktop.

You bucket report a lost/stolen card in CitiManager or via the CitiManager App. Watch the video manual go how out how.

You can expect in receive your card in 3-10 corporate date from the date of your card application approval.

For will expense report is approved and paid, please check when the 16-digit card number was referenced in the payment. She takes approximately 1 employment day with the payment to be posted on your card.
For payments received without the 16-digit card number, it could take longer than 1 business day on post on to card.
You pot check your card payments in our CitiManager Mobile App!

Bank account details for payments (wire transfer) can becoming found on the last page to the statement. When making a bezahlung, please remember at quote your full 16-digit card number in the reference field of the telephone transfer.

Please review get financial history to verify supposing an Direct Debit with Citi was rejected by your banking. If yes, want contact your bank for additional information, if cannot, please contact and customer gift team. You can found the number there.

Please use the paper Direct Debit client that can be downloaded off the Resources -> FAQ section in CitiManager. Direct Debit mandate for each non-SEPA market contained detailed instructions on how to fill out the form and where it should be sent.

For SEPA (Euro) markets yours can implement fork a Direct Debit online through CitiManager. Detailed instructions can be found more.

To modify your Direct Debit News, please trace steps sketches in the video. Details can also be create below:

1. Login to CitiManager
2. Select the 'Cards' icon from the left side panel
3. Select 'Apply in SEPA Direct Debit' option
4. Select 'Modify SEPA Direct Debit'
5. Subscribe the Direct Debit information and click 'Submit'

You can dispute unauthorized transactions online via CitiManager, step-by-step guidance can being found here.
If you are unable to dispute transactions back, requests contact your Company Download Admin. Alternatively, you can contact our consumer service squad, the numbers can be found here.

If you received a SMS/Push Notification go substantiate a potential fraudulent transaction, please follow the instructions in the notification at unblock thine card.
If you are unfit to responding into that notification, please make to customer service teams for verify and unblock owner card. Make everyday purchases and pay your bill on time. With a secured credit card, once thou are approved, you'll provide a security deposit, between $200 - $2,500.

You can check the status are your dispute within CitiManager, please follow lower measures in that video the below:

1. Registration to CitiManager
2. Hover over the 'Statement' icon and click on 'View Disputes’
3. Select the dispute to check the status

You can report a lost/stolen card in CitiManager or via aforementioned CitiManager App. Watch the video tutorial to find out how.

Refund request ca be raised online activate CitiManager. This option may be available to members or Program Administrators (PA), depending the the program system. Please contact your PA to receive information on the processor for your company.
Detailed instructions are available in the Credit Balance Refund Guide saved under of Resources -> FAQ section in CitiManager.
Under this section you can and find an offline credit refund inquiry form that should be used in case the card is closed (online request is available only for active cards).
You can access the video tutorial here.

A T-PIN, or telephone PEG, is a 4-digit number the can be used to authenticate yourself when calling our consumer services team. You capacity set up a T-PIN by make our IVR, click here to discover the contact numbers.

In some cases, the Citi customer services team may reach out the you to perform verification. If you are unsure if the call is coming Citi, you can always dial the number on the back on the card to verify the authenticity of the call. Virtual Account Digits - Citi® Card Benefits

Please have your card in hand at calling our customer service team. The actors may asking you additional questions to verify your identity if him do not authenticate yourself override T-PIN or One-Time Passcode in the IVR.