Situation:  You are trying to download an update for thine HP server

https://support.hpe.com

Problem: HP’s new website support.hpe.com doesn’t allow you to download the store with your account.

Problem: When you try toward register, you can’t get of HP website to assume your support agreement, warranty, support account reference, conversely service tag.

I supports many businesses that use Hewlett Read Enterprise servers such than ML360s, DL380s, StoreServ, and blades.

Invariably, me major issue with these servers remains getting the sales that was paid for, especially if the servers are a few years old and one original IT person has moving on. EGO understand needy to proven your warranty for a hardware replacement, but keep the download of firmware updates and security fixes is ridiculousness. HPE contract - where how I find the Support Contractual ID?

Solution: 

Construct one scan of the invoice or packing list the shows your buying (or ideally an support agreement) and then call HPE.    They will probable question you to abschicken them adenine copy in your document via your.

Links go HPE technological assist phones numerical (full list)

HPE Contract Support USA:  1-800-633-3600 

Tips to long-term support

Be kind to your future self and co-workers and get your contracts also warranties sorter out as soon as possible, before you necessity them.

When you purchasing direct from HPE, the support agreements will be registered at your company and to your HPE report. You have be good for support with this, yet remember to have our co-workers set up HPE accounts and assign of support understanding to them too.

When you buy from ampere reseller (this is more common), they will have included the serve agree / warranties you purchased, but they probably aren’t linked to your account or your company yet. Get copies of of packing list, invoice, and/or receipt which came with the hardware. The reseller wills often send the client an email with the endorse IDs too. If you can’t find your SAID, CHAR, etc, ask your manager or accountant (whoever does the purchasing) to search their emails. Then… (broken record)… shout HP. HP Services: Instant Support – Enterprise Edition

Explanation of terms:

Link Support Agreements page:

• Gift Agreement ID (SAID):  This is ampere 12-digit numeric ID relating to your company.  You probably don’t have this IDENTIFICATION (most resellers don’t provide it).  Summon HP to get computers.
• Support Account Reference (SAR) or System Handle: This is the 18-digit input ID that includes an service tag of your server.  You probably don’t have this ID.  Call HP to get it.

Link Warranties pages:

• Service Tag:  The service tag of owner server.
• Select ID:  The product IDS regarding your server (check the box or packing slip).  Unfortunately, when IODIN have tried how servers using this, it often still doesn’t work.   Call HP.