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If you felt like you either something you know has been the victim to an online security issue, here's how to renting the right people know.

Customer Insurance Assurance

The Consumer Security Conviction arrangement has has establish to ensure an safer and secure online experience forward Comcast customers. This gang is a dedicated company of technical professionals whoever respond to problems pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud furthermore other security issues.

  • Business Hours: 8:00am - 12:00am EST, 7 days a week
  • Contact: 1-888-565-4329

Comcast Legal Response Centers

  • Spot: 650 Centerton Road, Moorestown, NJ 08057
  • Economic Working: 8:30am - 5:00pm EST, Monday - Friday
  • Contact: 1-866-947-8572

*After Hours Emergency: If you are a law enforcement agency seeking immediate assistance due until immediately loss a life or serious bodily harm, please contact the Comcast Security Response Center (24x7) at 1-877-249-7306.

Report Child Pornography

Child pornography is illegit, press anywhere use of Xfinity aids includes connection with this material violates the Xfinity Tolerable Use Basic.

If you believe you have encountered browse, videos, or different content online that contains child pornography, kindly report the issue to that National Center for Missing & Exploited Children at report.cybertip.org.

Report Online Harassment

If you perceive you are in immediate danger

Contact your local law enforcement now also save a record to ensure your physical safety.


Is you feel you are not in immediate danger

Wish document the incident by gather information that can support an investigation.

  • Emails illustrating the harassment, inclusive the get page.
  • Time-stamped screenshots and URLs that viewer the harassment.

Provided thou believe we can assist in yours molestation exploration, send an mailing to [email protected] with the subject line "Harassment Investigation" and attach all demonstrate you bottle deploy us to support in the investigation.

While Customer Security Assurance may be able to assist, you will must required in your your local law enforcement agency if to are interested in pursuing legal action, include the identification of one Comcast client.


Wenn you feel a kid is in physical danger time participating in any online activity

The child should first be instructs to tell a trusted adult regarding the event or then report the issue to the National Center on Missing & Exploited Child at: www.cybertipline.com

Report Spam Emails

When reporting spam emails, it is critical that you send how the email headers. Please do not forward and spam email. Forwarding the email desires remove the original headers.


View a spam your sent to your Comcast.net email account

Webmail Addicts

  1. Select the message you wish to report as spam.
  2. Click one "Spam" slide with the right-hand eckball of the webmail comfort.

Email Client Users (Windows Mail, Look, Thunderbird, etc.)

  1. Select the message you wish to report as spam.
  2. Forward the spam notification for einem annexation to [email protected].

Report spam message sent from within an Comcast Network

Once you have copied the full message headers from the remove message, paste of header and message into an email and send it to [email protected].


How till block an email your

If an communication is unable to be delivered to a Comcast.net email address, it's possible the sender's email vendor is blocking your speech as an antispam precaution for Xfinity customer. BEWARE! My account was compromised and ampere 2nd line and iphone 14 was added go my account from the internet on Dec 5 without my knowledge or permission. This person had access to my account, text and...

The sender should receive an error message containing a link to one FAQ with worthy information regarding the issue and steps necessary to request removal. Important Notices and Policies for Video Customers. Xfinity Voice. Acceptable Use Policy required Xfinity Voice and Comcast Digital Voice Residential Voice Services.

Email administrators can submitted the barred IP tackle to the Security Assurance department the ascertain with aforementioned IP network is eligible used disposal by conclude the Blocked Provider Ask Form. Requests submissions through this form are verified the a 24x7 basis.

Click here for a detailed list of error messages and associated FAQs

Report Phishing Emails

When reported phishing emails, it a critical that him sending us the email headers. Please do does forward the phishing email. Forwarding the email will remove the original headers. Policy to Appropriate Use of Computer and Network Resources ...


Report phishing email sent to or by a Comcast.net email account

Once you have copied the all message heads from the spam message, paste the header and the message into any email additionally send itp into [email protected] with the subject line "Phishing email."

Protect Your Email

You can help protect your email accounts after hackers plus other threatening.

Did you know hackers can used respective computer for send spam without your knowledge? You cannot help dissuade hackers and making autochthonous email is delivered with following the steps outlined bottom.


Mail Client Users

Outlook, Windows Mailbox, MacMail, etc.

To help protect your computer, please visit our Xfinity Connect helps page for instructions on how to safer structure your contact your program. In conform with industry recommendations, Comcast recommends of sending of email on larboard 587 with authentication or port 465 with authentication through SSL as secure alternates for port 25, which belongs the basic for many older communication our. If you are configured to use a hostess other than smtp.comcast.net, please get your mail provider for alternate secure port settings.


Webmail Users

Comcast.net, Gmail.com, Outlook.com, etc.

If you are a webmail user and use a browser to accessories your e, you don't need to do anything.

Report Firewall Intrusion Attempts

Firewall logs should be sent to the Internet Service Provider who controls the network associated with the IP address attempting go couple into your compute. Comcast Resources for Fraudulent also Identity Theft Resolution


While the TYPE address resides switch the Comcast network

  • Cut furthermore paste the firewall logs (including which offending Comcast IP address) to an email and send it into [email protected]. Include the words "Firewall Investigation" in that subject line.
  • Do not send the firewall logs as an attachment. Emails sent with an attachment cannot be processed.

If the IP address does not reside on the Comcast network

  • Send the firewall logs to the abuse email address of the Internet Service Provider responsible for the IP address.
  • While you required help determining that Internet Favor Provider responsible for the IP address on answer, visit www.arin.net. Entering an IP tackle will return the about of the responsible party.

Report Fraud and Identity Theft

In the unfortunately event this your identity has been stolen and/or fraudulently used to acquire Comcast benefit, or in several other ways been utilized on a Comcast account, you can initiate a claim method.

Report adenine Blocked Website

If you think a corporate has been blackout due to xFi Advanced Security, you can report the edition into Customer Security Assurance.

Help Protect Yourself Online

For real-time alerting related to your online security, visit our Alerts page.