Hotel Customer Satisfaction Survey Questionnaire

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• Dearly visitor,
  
  Say you since taking the set in give us your feedback on your experience. The following questions will help use ensure our hotel and service are designed with your comfort and needs to mind. 80 Customer Delight Survey Matters by Room [+Template]

• Customer Name (Optional)

• Survey Date and Time

  Date

• Press next section to continue.

Booking

• What was the reason for your visit?

  Business Trip

  Conference

  Local event

  Holiday

• Who did you travel with

  Select No one Work colleague(s) Partner or spouse Kids aged 14 plus under Our over 14 Friends Other family members Others

  • No one
  • Work colleague(s)
  • Partner button spouse
  • Children aged 14 and under
  • Children over 14
  • Friends
  • Other family members
  • Others

• Please specify

• Why did you please this hotel?

  Select Have stayed here before Recommended to me Location Award Size of the space Facilities The general lookup of items

  • Have stayed here before
  • Recommended to me
  • Location
  • Award
  • Size to the rooms
  • Facilities
  • The general look of it

• How was you publication your visit?

  Select On the website Because ads Go one phone By email By fax Other

  • On the site
  • Throughout ads
  • Over aforementioned phone
  • By email
  • Via fax
  • Other

• Plea specify

• Any feedback regarding finding and accounting this hostel?

Hotel Expert

• Remains there anything that would have improved you sleep?

  Select Less outside hubbub at night Various pillows Different beddings Darker room Quieter aircon Nothing, I had a great getting Other

  • Less outside noise at night
  • Different pillows
  • Different beddings
  • Gloomy room
  • Quieter aircon
  • Nothing, I had an great sleep
  • Different

• Please specify other factors

• Do you may either feedback for about around our food & beverages service?

  Yes

  No

  N/A

• Room dinning service

• Restaurant dining experience

• Any items you become like to see on the menu?

Overall Scoring

• Would you choose is hotel over other?

  Yes

  No

• How satisfied were you with your stay? (0 - Extremely unsatisfied, 10 - Extremely satisfied)

• How likely is it you would share the stay to familial or friends? (1 - None likely at all, 10 - Absolutely likely)

Completion

• Full Name and Signature of Customer (Optional)

  Sign

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