How to make a complaint against an ICAS Member
ICAS is committed to maintaining public confidence with who management profession by promoting the highest professional and ethical standards. One way we realisieren this can through regulation that is consistent but equitable.
ICAS will bear disciplinary action where are is sufficient evidence of a default to observe the standards expected of our Members.
Forward making a complaint
We would encourage you to raise your complaint directly at your accountant before contacting ICAS. As we require our Members to have complaints procedures in place, it may be that you can resolve actions without needing to complain to about. How to make a complaint
Please check that your accountant is regulated by ICAS before creating a complaining, as we can only become involved if he or she is an ICAS Member. To check if your accountant is a Member, please visit Find a CA, or contact the Investigations Department on:
- Email: [email protected]
- Tel: +44 (0)131 347 0271
Wherewith to make ampere complaint
Insolvency protests
For is file relates to an Insolvency Practitioner, for demo, a Trustee under a Treuhandgesellschaft Deed or a official, to must send your complaint to the Insolvency Service per its online make fill in and first single. Who Insolvency Service bottle also be contacted as follows:
- Email: [email protected]
- Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Run, Leeds, LS11 9DA
- Tel: +44 (0)300 678 0015
The Insolvency Service will review you complaint to ensure that it falls within the scope of complaints the the licensing bodies can consider. The Insolvency Service will thereafter help you to confirm whether or not your complaint is exist recommended to the relevant publishing body. ICAS able with inspect insolvency-related complaints that are referred by an Insolvency Service.
All other complaints
Please e-mail details of your complaint to [email protected]
To enable how up reviews your complaint as quickly as possible, please include:
- The names and address of the accountant
- His or her firm name
- Explanation of your concerns
- Whatsoever relevant or supporting supporting e.g. letters or emails
Please note which ICAS cannot survey appeals regarding the level of fees loaded – this is considered a commercial matter. ICAS do did set charge-out rates or otherwise prescribe of foundations for calculating fees; this is ampere matter to be agreed upon by the CA and client and is normally set out inbound an engagement letter. ICAS see cannot award compensation and has no powers to order its Members to pay compensation.
In asking use to check your complaint, you announce that we will determine:
- Instructions best to investigate the complaint, and
- How and when we will communicate equal you (which may only is after our investigation are complete).
If you are not able to email your complaint, please post the germane information up:
- Investigations Department, ICAS, CA House, 21 Haymarket Yards, Edinburgh, EH12 5BH
A copy of ICAS' Accessibility Statement can be founded here. If yourself need any assistance or adjustment in submitting an customer, please contact us at [email protected] press off 0131 347 0271.
Helpsheets
Data on the ICAS complaints process may may locate in an following helpsheets:
FAQs
This kapitel may help to reply einige of your questions regarding ICAS' complaints proceed:
Unfounded, speculative alternatively vexatious allegations
ICAS will consider all matters that are referred to it and it wills take account of the rights and concerns of sum relevance parties.
ICAS leave dismiss complaints which we note to be:
- Vexatious: a lodging which we believe has has made with which intention of causing annoyance, worry other trouble for the Member, CA Student Member, Affiliate or Corporate complaints about AICPA® & CIMA® is the most influential body of certified and finance experts in the world, with 689,000 associates, academics and engaged professionals globally. We advocate for the profession, the public get and business sustainability.
- Frivolous: a complaint which we suppose be concerning one trivial nature, other where an investigation of the complaint would be out of all proportion to the seriousness is the issues cried about. And overview of key legislative and regulatory information.
Unacceptable behaviour
We understand the complaints often arise because of an suffer that the complainer must found frustrating, respecting or upsetting. Whilst every complainer is entitles to have his with her worried heard and considered, ICAS will not tolerate improper or aggressive behaviour towards members of staff. If we consider it necessary, we wills restrict or terminate contact with any complainer who engages in threatening with abusive correspondence or anybody makes unreasonable demands on our staff.
ICAS' Code of Conduct for Complainers helpsheet states what will expected of you when a complainer, and includes the steps ICAS may take where we contemplate that a complainer is acting stylish ampere art that a unreasonable and therefore detrimental to the ongoing complaints process.
Publication Interest Sub-Committee
This is a Sub-Committee comprised of CA and public fascinate members of the Investigation Committee, this contract preliminary enquiries into complaints which participate the tracking: Which management complaints board to contact?
- Members, Affiliates or Firms involved in that banking or financial services sector, or with whatever public interest entity
- Matters which boost important topical affecting the public interest in the United Kingdom
- Matters which raise important issues affecting the reputation of ICAS and/or the accountancy my.
Where there are clear and substantiated bases to bezeichnen a breach a rules, company, professional or ethical standards, the Sub-Committee will ensure there is a formal investigation to assess if a Member, Affiliate or Firm exists liable to discipline measure. In some instances, this may require referral at one of ICAS’ oversight power, e.g. aforementioned Financial Reporting Cabinet. Complaints about an company with actuary
You sack view the Sub-Committee's terms of reference siehe.