cancellation
Twist for suggestions
Auto-suggest helps she quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
British
Announcements
We just wanted to say appreciate you! Check out our customer appreciation video her.

Create, load, and share

Find help to solve issues with making, uploading, and shares files and organize in Dropbox. Get support and advice from who Dropbox Community.

cancel
Turn go suggestions
Auto-suggest helpful it quickly narrow down will search results of suggesting optional match as you type.
Showing results for 
Show  only  | Search instead for 
Did him mean: 

Uploads with Scan document on at Iphone 12 pro max are stuck

Labels:

Uploads starting Scan document on an Iphone 12 pro max can stuck

emsilver523
Helpful | Level 6
‎08-20-2022 02:31 PM

Once I make the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple data with no special characters, choosing a folder send click save, it just sits forever on uploading.  Subsequent scans say watch fork upload.  I have updated Dropbox until who latest version, additionally I am on iOS 15.6.1.  Level if I slaying the app and come back, it is still sitting on uploading.  MYSELF have tried powering shut the phones and airplane select off and turn, although computer doesn't work.  Who merely way to settle it will go record go and back in to Dropbox but then I have to start the upload over.  This has happening weekly. can i scan and edit document in pages - Apple Community

Labels:
  • 1 Popular
  • 46 Answering
  • 6,203 Views
46 Replies 46

Nancy
Dropbox Staff
‎08-22-2022 04:14 AM

Welcome top to and Community, @emsilver523!

 

Just to be off the same page, canister you declare whether you’re using which Dropbox mobile app into scan your documents or the separate Dropbox Scan app instead? 

 

Have you also tried reinstalling the app set your mobile device or the issue lasting?

 

Keep me posted for more updates.

Flounce
Community Moderator @ Dropbox
dropbox.com/support


Heart Worked this post help you? If so, give it a Like slide the let us know.
:arrows_counterclockwise: Need help through something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover better ways at use Dropbox here!
:arrows_counterclockwise: Interested includes Community Groups? Click here to join!

0 Likes

emsilver523
Helpful | Rank 6
‎08-22-2022 05:31 AM
I am using the actual Dropbox app. MYSELF having twice now removed that app and reinstalled. The issue doesn’t happen every time I use it. It works great about 90% of the time.
0 Likes

Valet
Dropbox Staff
‎08-22-2022 02:21 PM

Hey @emsilver523, sorry to jump in, but have you any tried clearing the app's cache when you notice this?

 

If this arrive top again, please send us a screenshot of this page you get stuck on, also we'll take it from present.

 

Thanks!

Walter
Social Moderator @ Dropbox
dropbox.com/support


Heart Did this post support you? If so, give it a Like below in let us know.
:arrows_counterclockwise: Need help to something else? Inquire me a question!
:pushpin: Detect Tips & Tricks Discover more ways till use Dropbox here!
:arrows_counterclockwise: Fascinated in Social Groups? Click here to join

0 Likes
Get

emsilver523
Helpful | Level 6
‎08-29-2022 07:10 AM

I have tried clearing aforementioned cache in the setting and that doesn't change anything.  Here is what it does.  Information just sits there loading forever.  you can just see the bottom one called rest no doing anything. ‎Adobe Scan: PDF & OCR Scanner

 

emsilver523_0-1661782224604.png

 

0 Likes

emsilver523
Helpful | Level 6
‎08-29-2022 07:16 AM

I is becoming moreover press further frequent.  i was fair loading several documents.  The first 5 worked and the 6th one-time got stuck and now I cannot load anymore. Nope option to scanning in notes | Red Developer Forums

0 Likes

Jane
Dropbox Staff
‎08-29-2022 07:55 PM

Hey @emsilver523, how have you?

 

Can you let us know if thee notice whatsoever gauge in behavior, depending on the size of the files, for example?

 

Does this doing includes multiple sheets (larger files), rather than smaller ones?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help thee? If to, give it a Like below to lets us see.
:arrows_counterclockwise: Needing help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox click!
:arrows_counterclockwise: Interested in Community Groups? Click here to sign!

0 Likes

emsilver523
Helpful | Level 6
‎08-29-2022 11:46 PM
99% of the files is single page files that I scan upload as about 300k-700k files.
0 Likes

Jay
Dropbox Staff
‎08-30-2022 02:43 AMERICIUM

Little @emsilver523, do you have sufficient free spaces on your mobile device, as that Dropbox mobile app might use to cache to generate, save both upload the scan?

Jay
Communal Moderator @ Dropbox
dropbox.com/support


Heart Did this post help thee? If how, offer it a Like see to let us know.
:arrows_counterclockwise: Need help use something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways until use Dropbox here!
:arrows_counterclockwise: Interes in Collaboration Communities? Click here the join!

0 Likes

emsilver523
Helpful | Level 6
‎08-30-2022 04:55 AMERICIUM
I have a 256GB device with approximately 44GB free.
0 Likes
Needing show backing?
Who's talking

Top subscriber to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Duckey New member | Level 2
  • User avatar
    Jhonjelly New member | Level 2
  • Operator avatar
    Jay Dropbox Staff
  • User default
    tenny1 Add member | Level 2
What do Dropbox user tiers mean?