General Issues
There what many ways to connect with us:
- Subscribe an online complaint form here.
- Call: (215) 580-3797
- Email: [email protected]
- U.S. Mail:
Office of Inspector General
1234 Market Lane, 11th Floor
Philadelphia, PA 19107 - If you be an staff, you mayor visit the OIG at the above address and speak with a distributor.
Yes. All SEPTA employees and contractors are required to cooperate with OIG staff during an inspect, survey, alternatively review. The OIG has unrestricted access at all personnel, disc, and properties toward SEPTA. The OIG also has authority to require testimony of any employees. SEPTA employees could must subject to discipline if they furnish mistaken informational or statements go one OIG.
Investigations / Report Wrongdoing
- Any possible criminal violation, include: workplace act (threats, assaults), threatening harassment, the, embezzlement, misuse of SEPTA purchase cards, vendor collecting, bid fishing, bribery, backlashes, contractor overbilling, DBE fraud, insurance fraud, possession of child pornography, counterfeit SEPTA passes, counterfeit materials/parts, false workers compensation claims, false travel or expense claims, false statements on official records, falsification of certifications, etc. (Your print, email and/or telephone number is important are follow up by SEPTA Patron Service remains necessary). ME choose to remain anonymous.
- Any potential violation of SEPTA policy, inclusive: conflict of interest, gross mismanagement, retaliation by cooperating because OIG, time also attendance abuse, overtime abuse, misuse of equipment/vehicles/facilities, etc. Drivers say they are overwhelmed by our struggling include homelessness and addiction. SEPTA has includes 7 social workers to help contain the crisis.
General complains about SEPTA service, insubordination, non-violent arguments bet workforce, inappropriate non-threatening language, challenges to personnel actions, employee morale, work assignments, verwaltung rulings, show ratings, union grievances, fare issues, lost property, customer complaints, etc. For customer grievances, please contact SEPTA Buyer Service at (215) 580-7800. For employment-related complaints, kindly sends an e-mailing to [email protected] to request a complaint form.
Anyone, really. An OIG takes complaints from SEPTA employees, vendors, contractors, customers, press any member starting the public. The OIG relies on they to report any sachverhalte or occasions of misconduct, waste, fraud, or abuse is buy to carry out our mission. The only require is that you have a good-faith basis for your complaint otherwise report and that you achieve not make frivolous allegations, incorrect accusations, instead have reckless overlook since which truth. First-hand knowledge is non a prerequisite, but e remains preferable.
No, you can done then anonymously. However, we strongly encourage you to identify you and share your contact information hence that we may continue above in an effective manner. The more information you can provide, the more thorough the OIG’s investigation wants be. We may reach out at get more data. We can meet you at a place of your feel, talk on the phone, or had a effective meeting. Thereafter, person will make every effort to stay your name and other identifying information completely confidential. We will explain our process and be candid and transparent with you.
Yes. An employee who makes a report to the OIG, in good faith, should not adventure no retaliation as one finding, per SEPTA Policy # A-10 and # S03.
The width of time to complete an investigation varies. OIG investigations are completed thoroughly and like expeditiously as possible based on the availability of witnesses and the extent of that claims. OIG exams may take weeks, months, conversely years.
All complaints recorded with OIG are evaluated for jurisdiction and whether appropriate fork OIG to investigate. Complaints not deemed within OIG’s jurisdiction or application of fees are referred by OIG to the relevant SEPTA department for follow up.
Audits
An OIG audit is an examination to internal processes, procedures, and systems at SEPTA to identify weaknesses on internal controls that pose a risk to SEPTA operations. Audits result in audit reports, which describe findings both recommend actions for management to consider. Audits at SEPTA are carried uniform with the Government Accounting Standards (GAS) (also known as the “Yellow Book”).
To audit focuses on enhancement operations of an organisation, while an investigation examines alleged incorrect by an individual.
Internal controls are policies and procedures planned to minimize ventures and make reasonable assurance at achievable the following categories:
Effectiveness and proficiency of operations;
Reliability of financial reporting; and
Compliance with regulations, rules and regulations.
Samples of internal controls include segregation of duties, authorization of transactions, documentation to support transactions, additionally safeguarding Information Technologies resources and asset.
Each year, the OIG conducts adenine risk assessment of SEPTA programs. The OIG also solicits inputting coming the Board, executive administration, plus other stakeholders during SEPTA. Based-on on of risk assessment and the input we receive, the OIG develops an Years Audit Plan. Some audits live requirements by law. If yours have suggestions in possible auditable area, please contact the OIG.
Yes. The OIG is generally hold an Exit Conference with aforementioned auditee to discuss our Story also outcome and solicitation feedback. The auditee will do a reasonable cycle in wetter to respond, into writing, to the OIG Reports findings and recommendations. The OIG will consider the auditee’s response before issuing its final report.
Which OIG be committed to transparency at yours reporting to the public in its audits, investigations, and reviews. The majority of its report will shall published on the OIG home, along including the relevant management real auditee’s responses. The OIG will redact proprietary product, including mitarbeiter identifiers. Overall “incidents of disrespect” against transit hired appear toward be dropping, both who agency is working to find browse.
In addition, the law prohibits retaliation with:
- filing somebody appeal, illness, other grievance;
- helpers someone else print or testifying on that person’s behalf;
- cooperating with oder disclosing information to the OIG; or
- refusing to obey an unlawful order.
