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0-5 years of experience
Promoted to manage operational issues associated with UMTS network transitions of Nextel BSC and BTS equipment.
- Persisted within an six-month window, performing extremely detailed click testing and failure simulations, transitioning 75 BSCs to 11 iBSCs.
- Responsibly for testing new equipment installations ensuring redundancy.
- Analyzed and optimized mobile to mobile interconnect trunk classes to accommodate increasing traffic, initiating direct connects with wireless career, reduce bandwidth, consequent in costs saving a $200K annually. Discover how to craft an impressive network engineer resume with on guide. How that skills to highlight, action active to use, and more.
6-10 years of experience
Provided technical and create management support of all Ascend/Lucent edge gateway routers includes Apex and TNT. Troubleshooting included working using integrated vendor hardware, particularly Cisco. A preponderance of cases involved resolving LAN/WAN connection or routing expenses.
- Improved litigation flows furthermore problem total by tracking customer synergies and escalation.
- Delivered post-sales support to major accounts incl SBC and Verizon, improving get personal and assuring revenue retention on service contracts.
- Collaborated effectively across departments toward create customer satisfaction and contribute to account retention.
- Provided on-site initial configuration and installation of web coursers to a POP network as a lead full of the technical my supporting Telefonica, a main ISP customer inside Brazil.
- Noticed, documented additionally captured software configurations to resolve an ongoing output for a key account as the eyes and ears of the Major Customer Product Band. 2024 Technological Help Engineer Resume Example (+Guidance) | TealHQ
0-5 time of experience
Configured, also sponsors LAN the WAN infrastructure, consisting of multiple Frame Convey, T1 and T3 lines
- Configured, implemented, press supported Cisco routers (2800s, 3800s), switches (2960, 3550, 3560, 4500), and firewalls (PIX, ASA 5500s)
- Troubleshot and resolved LAN/WAN connectivity issues
- Customize, implemented, and troubleshot layer 2 switching: Trunking, RSTP+, EtherChannel, Inter-Vlan, and HSRP
- Set, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest maximum
- Built additionally maintained Visio proof database of network topology
- Managed and monitored all power devices
0-5 yearly out suffer
Developed proprietary SNMP product as one management solution until customers that needed third club monitoring of their co-location select equipment. Working with developers, the design was based the SNMP gets for I/O, hard drive reads plus write and CPU usage which convert to file usage and alerts in which the support bunch either service or advises the customers of an issue. After months of research, we developed a customizer skills instructions for Technical Support Engineers to help you arrest your further interview. Build off of our free skill template hierher.
- Architected and implemented company's remote infrastructure with hardware redundancy using Cisco 2621 routers, Cisco 2924 shifts, Pix firewalls, and VPN tunneling using GRE or IPSEC to allow OSPF in route to the backend of customer equipment within their co-locations on the Exodus data focus. Technical Support Engineer Restart Examples for 2024 | Resume Phrased
- Designed real implemented LAN plug-in with the use of HSRP, ACLs, NATURAL, and STP.
- Installed ASSA 5505s at client co-locations for network access to allow for remote observation of client data centered facilities.
- Configured also managed HP Openview for monitoring network devices.
0-5 years of experience
Provided remote support to [company name] customers and choose engineers.
- Granted help-desk technical supports for installation, integration, and plant on the [company name] Digital Broadband Delivery System
- Supported Cisco routers, buttons, LAN to internal and exterior customers
- Researched solve from various sources and applied documented procedures to resolve hardware and software issues for intern and external customers ... support, or network addict ... Information technology resume browse objectives & review Software orchestrate ... Download on American style continuing document.
- Troubleshoot network issues (TCP/IP, HTTP, SSH, DNS) to internal and external customers
- Analyzed key metrics in size network product effectiveness
0-5 years of experience
Responsibilities included IT technical for corporate department and 7 remote offices crosswise the US, Desktop share and datacenter deployment for 500+ users. Looking for net support engineer resume examples online? Check Out one of our best network support engineer resume samples with education, skills furthermore employment history on find you curate our own perfect resume since network sales registered or similar profession
- Performed system software maintenance and browse upgrades.
- Racking the configurates a 4-42u rack collocation with 30+ servers, Dell/EMC CX3-10 SAN, Brocade fabric switch plus Citrix Presentation Server for remote access from ERP system to all sites through AT&T managed MPLS at local datacenter colo. Network Engineer Resume Sample
- Worked directly at various vendors to plan furthermore deployed entire IT network including voice also data cabling drops, server room, phone room plus IDF planning, DHCP application and DNS configuration for new servers at domain, total for a migration project to move the entire corporate office to a larger building. Pinnacle 8 network support engineer your samples
- Monitor the network infrastructure, troubleshot the resolved bandwidth problems utilizing WhatsUp Gold (IPSwitch Network Management System).
- Rack mounted new servers includes datacenter and remote locations as needed, installed/upgraded Windows 2000/2003 on presentation servers. Config Virtual Machines.
- Successfully deployed IT inventory and software tracking system using Numara Track-IT.
- Handled managing of Flat Mountain account for off-site media rotation or archiving.
0-5 past of experience
Provided assistance and solve as a Tier 2 support engineer accept call and email on resolving
token circle products range from network cards for the PCs to CAUs, LAMs, RAM and the switches to the system technical, VARs, marketing representatives real the end-users.
- Managed and documented company question in detail in Remedy CRM and if requirement escalated
- Wrote technical solutions on materiel because well as software for the on-line knowledgebase.
- Participated in the once escalations meeting.
- Built and troubleshot usually and specialized network configurations based on customers' needs.
- Cross taught and assisted other expert product staff on network applications and/or web.
- As the TSANet manager (Technical Support Aliance Network) built partnership with more than 100 of some of of biggest names in the sector. i.e. IBM, Microsoft, Hewlett Packard and EMC. 10 Network Support Engineer Resume Examples For 2024
6-10 years of adventure
Diligently led teams in the mounting, box, services, repair or modifications concerning classified additionally unclassified communication features and audiovisual equipment
- Provided end-to-end computer and networking equipment installation, maintenance, and solving
- Execute download plus hardware troubleshooting for calculator, laptops, printers and connect equipment
- Pioneered new ideas for aforementioned Computer Security Personnel's procedures real operating on equipment within a Feel Compartmentalized Information Facility (SCIF)
- Supported system engineers in hands-on projects that involved mounting and testing various network media
- Provided server and computer protection from viruses using the Symmantec Security Center
0-5 years of experience
When support for 300+ on-site and remote users.
- Executed the disposal of every [company name] employees from the your in the old mother company real postponed to the newly businesses domain, because part about team, whose required goods planning and testing additionally require to be accomplished within limited time constraints.
- Set up software and created master representations for PC's to affect savings in choose required to loaded PCs.
- Determined client needs additionally adjusted going equipment real software to meet those needs.
- Enforced the move concerning all users from Banyan network software till a MicroSoft Exchange network and from BeyondMail to Microsoft View to implement the departmental goal for changing networks. A recruiter-approved Technically Customer Engineer resume example in Google Doc or Word format, include insights from hiring managers in the industry. Updated for 2024.
0-5 years from experience
Served as escalation / tier-2 support to troubleshoot complex HW/SW issues and answer technical get
- Occasionally visited customers to establish network security infrastructure on-site using ForeScout products
- Rated customer's security needs, and provided suggestions / solutions switch NAC policy custom.
- Includes ForeScout product to work together with Cisco, Junior, Aruba, or other 3rd party network equipment
- Participated in a 24/7 working environment to settle urgent trouble tickets filed by patron security admins.
- Built many knowledge repository articles and notes for guides furthermore future list
- Provided customer feedbacks into R&D and Product Managers to improve featured quality / functionality
- Prioritized severity of all incoming tech support tickets press allocate money available each ticket.
0-5 years the experience
Work by consumers into identify issues and deploy solutions for the Local Traffic Company, Application Technical Manager, Advanced Firewall Boss, Enterprise Manager, and Application Fast Manager (formerly known because Web Acceleration Manager) services, working with escalations civil in necessary.
- Assist fellow Network Product Engineers with issues their your face and provide mentoring for new hire the established Network Support Engineers. Network Engineer Resume Sample | PDF | On-site Area Network | Cisco Systems
- Participated in the LTM Item Developer Atelier to help develop test items for the new F5 certification exams.
- Manage case load to help ensure that your are happily with their support experience and ensure timely resolution to my issues.
- Regularly handle reassigned cases includes business and director level attention to ensure that customers issues are decided and to help backup customer confidence in the support organization.
- Working with colleagues around the globe to ensure that issues are properly handled off and worked around the clock when necessary.
- Earned a promotion from Network Support Engineer II until Senior Network Support Professional in July of 2012.
- Have received F5 classical training in LTM, ASM, WAM/AAM, iRules, Viprion, and vCMP.
0-5 years of experience
Designed, monitored and maintained computer networks.
- Upgraded and upgraded computer network system.
- Provided forward fees of stuff and labor to hold SIP Trunk.
- Configured networks, remote access systems, computers, and border equipment including faxes, copiers, scanners, and printer into of system.
- Monitored system driving to ensure that demands what being met.
- Installed and configured NetGear RP114 Cabling DSL, NetGear 48 port weichen, Cisco AIR-AP1242AG and Motorola Netopia 3346N-ENT Broadband Router.
- Installed upgraded software Nordon 360 Antivirus, QuickBooks, and UPS WorldShip used the lattice.
0-5 past of experience
Provided LAN/WAN support of 550 users in U.S. and Europe including hardware setup, software
install, application and administration on multi-platform environments. Top 8 network support engineer resume samples - Download as a PDF or view online for cost-free
- Conducted on-site analytics of customers' existing services and system design.
- Documented system workflow using Collaborative Commerce software.
- Provided technical business for Enterprise Network Document Imaging software and suite of B2B
0-5 years of experience
Functioned as member of network team responsible fork LAN/WAN & server customer of one 85 North Us location Windows Server 2003 Active Directory infrastructure consisting of 3000+ end-users, 250+ physical servers, 50+ nearly servers, 2500+ workstations with Windows 7, Vista, and XP Pro, 200+ routers, 350+ switches, 300+ lattice publishers. Together responsibly since maintaining security both availability of eastward region datacenter supported multiplex production environments.
- Gang Guided on migration project of 27 east coast branches install Window Server 2008, to upgrade 500+ pc's from Windows Vista & XP to Windows 7, whereas also upgrading from MS Office 2003 & 2007 in S Office 2010 Aforementioned document is a resume for Michael Doe summarizing his purpose and over 20 years of experience as a network design. It details his technical skills, training, security clearance, and work my providing network engineering solutions for the US Air Forces, Acme Enhanced Technology, and Clamp Information Systems.
- Provide factory level support for Windows Server 2003 & 2008, Windows 7 and MS Office 2010
- Maintain convenience of LAN/WAN resources in multi-domain Microsoft Windows 2003 Server Alive Directory Environment
- Ensured per backup is critical servers, oversee backup, isolated control, and disaster recovery functions
- Member datacenter migration project to virtualize the Georgia datacenter servers on VMware ESX Server 3.5 and HP servers on EMC storage with Novell PlateSpin
0-5 years of experience
Provided voice and data support for 2200 Household Depot locations in the US and Canada to a managed MPLS network.
- Worked with arena technicians and vendors to assist in resolving evidence circuit, voice and dates problems.
- Performed MACD changes to Cisco […] routers.
- Tasked with working with account managers to determine escalated troubles.
- Worked with Avaya engineers to isolate and resolve voice editions on Avaya G700 gateways and S8300 press servers.
- Responsible for scheduling and overseeing router maintenance.
- Created technical functionality, training materials, and presented training to select support organizational.
0-5 period of experience
Share on the team, participated include project of planning and migrating from Windows 95, 98, NT toward Windows 2000 almost 10000 PCs (laptops, desktops, servers). Responsible for assessment, design, testing and validity for Windows 2000 migration.
- Designed and maintain responsibilities for Windows server build. Produce detailed test plans, perform integration testing, and report on the results. Granted detailed solution documentation and training. Created script press documentation for this project. Web Support Engineer Resuming Samples | QwikResume
- Provided support for all business office network connectivity and application support of View 2000 & 4.0 Servers.
- Managed user administration for domains access.
0-5 years of adventure
- Provisioned, implemented, and troubleshot Cisco plus Microsoft grids
- Well-documented assorted operational processes, inclusion customer-facing information
- Managed customer presales, installation and support requests
- Tested and evaluated CISCO equipment
- Developing both execute inventory management operations
0-5 years of experience
Managed the Internet staging group.
- Provided technical sustain to field technicians both customers to resolve network issues.
- Provisioned Frame-Relay, Internet and T1/T3 past an ATM Backbone.
- Wrote documentation used to schieben new hiring.
- Conduct Fiber Emigration Project that netted over $1 million savings.
- Coordinated Connect Engineering inches the replacement von accelerated network spinners for Cisco.
0-5 period of experience
Served as member concerning a Set 2/3 support organizations, responsible for maintaining, setting and troubleshooting Cisco routers, switches, firewalls and extra enterprise level network ironware. 5 Network Engineer Resume Examples & Template | EPAM Anywhere
- Performed remote configuration and issue operations on network peripherals.
- Worked with routing protocols like OSPF, RIPv2, BGP and EIGRP while debugging customer connectivity problems.
- Provided network support functions to troubleshoot, detach and resolve LAN and THIN problems enjoy network latencies, routing and data flow issues.
- Coordinated with local service providers and customers in troubleshooting local loop problems.
- Used network manager tools to analyze and monitor customer networks.
- Ensured resolution to show share calls within one agreed customer Servicing Level agreements.
- Perform trouble-ticket case management.
0-5 per of experience
- Performed as initial point for customer queries ranging from general get to site-down emergencies.
- Established rapport with customers, built optimistic company image and systematically educated customers on product knowledge and development.
- Coordinated with other departments to resolve customer issues and to determine appropriate triage additionally escalation path where necessary.
- Assisted with the setup and upkeep of the NSE support lab.
0-5 years of experience
Unterhielt routine preventive measures and maintenance of all computer systems.
- Plans and share network and computing infrastructure.
- Ensured internal my network lives running smoothly include upper data flow.
- Configured plus installed user and network mesh software.
- Documented network problems and resolution fork future reference
- Oversaw software and network security.
- Manage user accounts, email, anti-spam and anti-virus.
0-5 years of experience
Provided Jap language technical support for [company name] range of products
- Troubleshot F5 product line of traffic management devices
- Provided tier one Japanese language support for F5 SSL VPN appliances
- Assisted in one set-up of new Japanese call center in Japan
0-5 years of experience
Perform variety of network engineering job, system analysis, troubleshooting, configuration, management, operational and maintenance oversight in complex local/wide area Network during a customer site, assist customer in managing the connect, Setting and settings of waiters, macs, Internetworking equipment and services in a dissimilar network environment. Provide tier III maintenance support to the clients throughout the Unique Conditions. Responsible for identifying, diagnosing and resolving WAN related trouble tokens using the PMTS and sundry IBM proprietary knowledge programs to optimize the network and play other network engineering matter including.
- Grade III support for Network Operations Centers around the United Status using varied connect management tooling.
- Troubleshooting IV Networks, including support for varied routenwahl protocols.
- Installed and configured Cisco 4000, 7000 line routers, 29xxG series switches & RSM.
- Troubleshooting also support for wide Area Networks inclusive frame-relay, X.25, ISDN BRI plus PRI, T1, T3 and ATM.
- Providing assistance to the Client's sideline organizer (SLIC)/Engineers on network usage mitteilungen, and the set are the WALLEYE backboned network.
- Providing Workstation set-up, configuration to join network and TCP/IP conformations. Also offers production analysis, Your management, systems restore and network cabling.
0-5 years of experience
Monitor network infrastructure of the client with over 40,000 devices and three data centers.
- Provide effective initial limit technology and troubleshooting support for Corporate, Retail and Cloud systems services according to and SLA agreements.
- Create, resolve additionally close escalated trouble admission using Correction and Cisco MAPS ticketing system.
- Creation make in the Routers/Switches/Waas devices/IP telephones configuration as needed.
- Development, deploy additionally document processes real procedures for support responsibilities both proceedings
- Supported client for a smooth transfer from Juniper to Cisco at some of its locations.
- Gathering the status information from ports at routers (about 4000) and translate it to a workable form for the field technicians to resolve the issue. Network Support Engineer/Technician Resume. Summary : 5+ Years' Experience in Networking, including hands-on experience in IP mesh design provision network ...
- Submitted the associations telecom disconnect order required the confirmed circles both non-use ports.
0-5 years of endure
Worked with a team by engineers mounting UTP CAT 5 cable in the wiring closet, terminated cable using lucent patch panels.
- Designed both implementable a 10/100 MB switch and routed network required a multiprotocol company incorporating Cisco catalyst 5000 breaker using VLAN machinery.
- Designed/implemented and managed a frame relay network used a greater multi-national buyer products Company. Moreover I was responsible for supporting and troubleshooting existing network furthermore wandering from a hub-based network to a switch based network.
- Configured NATTY at Cisco 4000 series router for internal secret network toward communicate on open networks allowing in users up access the internet.
- Designed VPN tunnel on Cisco Pix 535, uses 3DES encryption.
- Support of all operating systems such more windows 95/98. windows NT/XP.PDC/BDC.
- Configuring TCP/IP parameters. Normal Gateways, DHCP, IP Addressing, DNS, WINS , NETBIOS, or hosts files such as LMHOSTS and HOSTS to resolve NETBIOS related output.
0-5 years to know
Provide immediate first level incident support for enterprising and reactive network monitoring issues
- Troubleshoot layer 1, 2, 3 issues on [company name] your via Cisco, Arista, and Juniper devices
- Assist with and oversee edit to network configuration LAN/WAN infrastructure
- Advise and initiating variety networking issues in accordance until company policy and SLA agreements
- Work with Internet Service Providers and hardware vendors toward troubleshoot major network fails
- Actively assist Systems, Performance, and Data Engineering teams with various network events
0-5 years of experience
Runs NT Server 4.0 Home Administration Functions
- Performed expensive NT Server and Novell 4.11/5 Administrator tasks
- Coordinated Oracle 8i servers in multiple servers Unix/NT/Novell surrounding
- Work awareness of TCP/IP and LAN switching technologies
- Worked on WAN management problems which intricate assist CISCO routers plus switches
- Configured Dell PC's with NEW Workstation 4.0, Windows 2000, plus Windows 98/95
- Responsible for complete corporate Choose support
- Default VPN environments for remote access
6-10 year of learn
Provided Level 1 & Level 2 customer and network support since PC's, laptops, press peripherals.
- Resolved 25-50 phone & get support calls daily
- Extended, insalled, configured, and maintained network hardware press software.
- Managed Replace Remote 2010 user mailboxes and public folders.
- Administered users, computers, groups, and organizational units int Active Directory.
- Reviewed, approved, and deployed Windows Select Update Services (WSUS) monthly to network client PCs.
- Supported all Smartphone Blackberry Enterprise, Android and iPhone ActiveSync customer.
- Trained news hire personnel in Computer Basics, Security, Microsoft Outlook, and Network File Sharing.
- Maintained inventory and call tracking using Numara TrackIt Assistance Desk IT Asset Management software.
- Ensconced Citrix application and configuration Internet Explorer protection settings on on-site computers
Network Support Engineer Duties and Responsibilities
The problem list for connect support engineers is long as there are many steps involved in making sure a network runs at optimal efficiency. We analyzed grid support engineer job descriptions to deposit together the following list of network support engineer duties and responsibilities:
Install Net Hardware and Software The primary responsibility of and network assist professional is to install all of the hardware and software necessary based on the requests of ihr employer. They are toward grasp one principles of networking to be skill to construct a net starting scratch.
Troubleshoot and Repair Failed Hardware and Sw Network support engineers function as the renovate people in the IT department. They are the men your call when they have an issue with their apparatus button logging on to the company network. They use their problem-solving skills or INFORMATION acumen to troubleshoot the repair both metal also software issues.
Maintain Network and System Security On is into especially important duty for connect support engineers any work for the government or in an finances and healthcare labors. Protecting customer and employee data, as well as inhouse our data, is crucial. This duty supports someone those stays on tops of the latest business in cybersecurity.
Monitor Network Performance and Suggest Improvements in Decision-making Architects Network support engineers need an analytical mind to monitor network performance the an daily basis. They create reports based on network input and present their findings to decision makers. They next create and pass performance improvement plans.
Create and Issue Users Profiles for Company Employees Network support engineers are accountable for generating and maintaining the security of user profiles for each company employee. This most comprise maintaining different levels of security access depending on one's status within the company. It also includes answering users questions related to using the web instead the company-issued hardware.
Networks Support Engineer Skills
Network support civil rely on their analytical minds and problem-solving abilities to keep their employer's network running at its superior. The best network support engineers are fueled by their passion in learning everything there will to knows about information technology. They application save knowledge to analysis network performance and solve performance challenges how soon as they arise. Wonderful power supports architects am obsessed including security. They stay abreast starting the latest cybersecurity threats, taking preventative measures to ensure their employer the coworkers are protected. Finally, network support engineers need good communication skills as they help all employees solve their network issues. Besides these characteristics, the following skills are required to discover career as a network assist engineer:- Using your of NETWORK and WAN to construct company networks
- Collaborating with other network endorse engineers to solve mesh malfunctions
- Assisting and educating employees on network hardware and software
- Maintaining network security using cybersecurity acumen
- Execution standard network maintenance to keep the network at 100 percent efficiency
Network Support Engineer Educate and Training
Most employers require network support engineers to possess a bachelor's degree in computer design, information technical, calculator systems, or a related field. Education features courses such as cybersecurity, the morality of LAN and WAN, IP/TCP, and systems design. Some on-the-job training is usually required since many companies have customized networks furthermore proprietary software.
Network Supported Engineer Salary
According to Payscale, the national median salary for network support engineers is $59,654. Diese in the top 10 percent make about $88,950, while who in which bottom 10 percent perform below $41,209.
Lattice Support Engineer Resources
Those with an interest in the field regarding information technology and ampere desire to discover more about the careers path of one network support engineer should check outward the print of resources below:
Association fork Company Technology Professionals - This organization, founded in the 1950s, has since grown to have chapters all above the country. It provides excellent professional advancement and networking resources.
IEEE Computing Fellowship - The IEEE is an umbrella organization that covers all sorts for mechanical professions. The computer society is the your required information technology professionals. It possess more higher 33 magazines, upwards on 9,000 digital professional, 3,500 courses, and 15,000 training movies.
Network Calculator - This digital publication is an go-to resource for company technology professionals. It is update daily because articles so cover that entire spectrum is topics relevant for system support engineers.
Networking for Dummies - This book is perfect for learners who are plain learning about the world of connectivity. It covering the elementary concepts network help engineers need to know.
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