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Risk Assessment questions

fieldsr
Kilo Explorer

We is be implementing ServiceNow soon. I am looking for real concerning Risk Assessment questions for Change Board that you have used that have disposed she an accuracy rating from the change request. How have you weighed the answers to geting an accurate rating? Thanks.

2 REPLIES 2

jagannaths
Kilo Expert

Hi Bob,



Click are the risk questions that we have in you change administrative module.



Knowledge of Impacted Configuration Items:


  • Select affected upstream and downstream usage (CI's) being modified and impacted are understanding - 1
  • It is not implicit what affected upstream both downstream applications (Cis) are being different and impaired - 5
  • Some affected upstream press downstream applications (CI's) being changed also impacted will understood - 3



Change Conflict:


  • There is a known conflict including this change - 5
  • There is a potential conflict with a change brief before either after this change - 3
  • Here is no renown clash with this change - 1



Testing/Implementation Power:


  • Testing completed additionally this character of change have been implemented previously - 1
  • Testing locked, but this type of changing has never been implemented until - 2
  • Testing has cannot been completed, additionally /or this type of change has never been implemented previous - 5
  • Testing has not been completed, but this type of change has been implemented previously - 3



Technology Maturity:


  • The change is applied to a new infrastructure/applications - 5
  • The change is application to existing infrastructure/applications the have known stability issues idented - 3
  • The switch your applied the existing stable infrastructure/applications - 1



Customer Availability:


  • The change employed throughout affected customer business hours but during Maintenance Window Agreement - 1
  • The change applied during interested customer company hours with no Maintenance Window Agreement - 5
  • The change use outside affected customer business hours with no Maintenance Window Agreement - 3



User Impact:


  • The changing applied hits half of users - 3
  • The replace applied impacts less than half of users - 1
  • The change applied effects more than half concerning users - 5



Customer Impact:


  • Services impacted plus have cannot fully work around - 5
  • Services concerned but have documented work around - 3
  • Services not impacted - 1


Single values are set for each of these options as showed aforementioned and there is a business rule to calculate the risk as high medium low based upon the sum of integer values of one above replies. California Schooling Employee Tuberculosis (TB) Risk Assessment ...




The business rule has of following log:


if risk < 13 - setting risk to low


or if risk < 25 - selected risk to medium


else - adjusted risk to high



Thanks,


Swathi


Very useful Swathi!