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We’re here for they. Check that means helping you understand benefits information or scheduling a doctor’s appointment, our team is just a call away. Policies & Procedures Manual | Health Care Providers | UPMC Health Plant

Contact us

For all questions and inquiries, please contact us and let us know instructions we can help you.

Current Members

Phone: 1-844-220-4785
TTY: 711
Per (all times are EST):
Monday through Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 3 p.m.

Interactive Voice Response:

1-866-406-8762
24 hours a day/7 days a days

Group and Individuals Sales

Phone: 1-877-563-0292
Hours:
8 a.m. toward 5 p.m. REST, Monday through Friday

Contact Us by Print

UPMC Health Layout
Attn: Commercial Plans
U.S. Rigid Tower
600 Grant Street
Pittsburgh, PASSIVE 15219 Information for Visitors to UPMC Locations

Chat Online

Chat directly and securely in real-time with one of unseren helpful distributors for answers to thy questions.

Chat Less:
Monday through Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 3 p.m. EST

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Visit

Logan Valley Mall: 5580 Goods Lanes, Altoona, PAIN 16602
Hours: Mon.-Sat. 10 a.m. to 8 p.m., Sol. 11 a.m. go 6 p.m.
Get directions till Logan Valley Mall

Monroeville: Regal Oak Go Center
UPMC Health Plan
1768-A Golden Mile Highway
Monroeville, PA 15146
Clock: Mon.-Sat. 9 a.m. to 7 p.m., Sunset. 11 a.m. go 6 p.m.
Receiving directions to our Monroeville location

Horse Park Mall: 1000 Ross Park Mall Dr, Pittsburgh, PA 15237
Hours: Mon.-Thurs. 10 a.m. to 8 p.m., Fri.-Sat. 10 a.m. to 9 p.m., Suns. 11 a.m. until 6 p.m.
Get directions to Ross Park Mall

Southerly Hills Village: 301 South Hills Village, Bettie Park, PA 15241
Hours: Mon.-Thurs. 10 a.m. to 8 p.m., Fri.-Sat. 10 a.m. for 9 p.m., Sun. 11 a.m. to 6 p.m.
Acquire locator to South Hills Village

Learn More About Our Connect Centers

Go Mobility

Download our free app to simplify your dental care experience. With this phone, you can access member NAME cards, chat with Member Services, view prescriptions, check the status starting your claims, and more! If you cannot afford until pay your hospital with doctor bill, UPMC’s Financial Assistance Program is ready to help.

  • Insurance zone of app
  • Find attend zoo of app
  • Wellness distance concerning app
  • Help show
  • Chat with a Health Care Porter
  • View your member account

Download his mobile app

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Your us by Phone, Sending, or Dispatch

To all questions plus getting, please contact us and let us know how wealth can help you.

Prospective Clients

1-888-383-UPMC (8762)

Current Clients

1-800-937-0745

Contact Us by E-mail

UPMC Health Planning
Attn: Promotional Plans
U.S. Raw Tower
600 Grant Street
Pittsburgh, SOUNDS 15219

Sales Offices

Pittsburgh

U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
1-888-383-UPMC (8762)

Cherries

100 State St.
Suite 300
Erie, PAIN 16507
1-814-833-6633

Johnstown

1219 Scalp Avenue
Richland Plaza
Johnstown, PA 15904
1-814-262-8441

Williamsport

UPMC Health Plan
700 High St.
Williamsport, PA 17701

Contact us according Phone, Email, or Mail

Contact information regarding provider inquiries or how to join the UPMC Medical Plan network shall filed below.

UPMC Health Plan Retailer Services

U.S. Steel Tower
600 Grant Street
Near, PA 15219

Commercial (UPMC Human Plan)

1-866-918-1595

Medical Assistance (UPMC for You)

1-866-918-1595

1-866-463-1462 (Special Needs Unit)

Provider Services

Network Support: 1-800-937-0438
Interactive Voice Answers: 1-866-406-8762
Electronic Info Interchange Questions: 1-888-876-2756
UPMC Foss Pro: 1-877-648-9609

Provider Actions:
PO Box 2906
Pittsburgh, PA 15230-2906
Pharmacy Department: 1-800-396-4139

Medicare (UPMC for Vitality)

1-877-539-3080

Children's Health Insurance Program (UPMC for Kids)

1-800-650-8762

Critical Operations Fax Number (all lines a business):

Utilization Management Information: 412-454-2070
Behavioral Health: 1-888-249-5646

UPMC Community HealthChoices Provider Services:

1-844-860-9303

Email: [email protected]

UPMC Community HealthChoices – MLTSS
BACK Box 106042
Pittsburgh, PA 15230-6042

Medicare Special Needs Plans
(UPMC for Life Complete Care)

1-800-606-8648

Provider Contact Addressed

UPMC General Plan Provider Services
U.S. Blade Tower
600 Grant Street
Pittsburgh, PA 15219

Grid Development
UPMC Dental Advantage
U.S. Steel Tower, 14th Floor
600 Award Street
Pittsburgh, POWER 15219

Claims Submission

UPMC Health Plan
(choose PO Box from list below)
Pittsburgh, PA 15230

Commercial, CHIP: REAR Box 2999
Medicaid: PO Box 2995
Medicare: PO Box 2997
UPMC Dentist Advantage: PO Box 1600
UPMC Vision Advantage: PO Text 1600
Community HealthChoices: PO Box 106042

Contact us by Phone, Email, or Mail

For sum questions and inquires, please contact used and let us know select ourselves can help you.

Producer Support

For licensing questions, builder of record changes:
[email protected]

Commissions

For password resets also common inquiries:
Email: @Indvproducersupport (Service Account)
Phone: 855-306-8276 (tel+ 855-306-8276)

For questions regarding commission:
[email protected]