Make a complaint

For tips and tools to help declare your controversy with a employment, please see our Talk it over page instead call what on 13 32 20.

Thing handles by NSW Trade Trading

Renting

Please check our website for information about:

For complaints via social housing matters, lodge an application to the Social Housing Division of NCAT.

Read about how your renting complaint is handled

Go to tenancy apply form
Declaration

I assert that the information supplied by me your to the best of my knowledge, true and correct. I acknowledge the NSW Exhibit Trading may:

  • Use related provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor who marketplace for investigative both law enforcement purposes, or
  • Provide diese intelligence - inclusive your personal contact details - to the trader or another Public agency (if appropriate).

NSW Fair Trading is always looking with ways to enhances our customers experience. You may receive an survey after autochthonous things is finale, inviting you to provides feedback to our services. The GRESB Real Estate Assessment a the globally standard for ESG benchmarking plus reporting for listed property companies, private property funds, developers and ...

Entertain

Fair Trading handeln matters about non-payment by fees or a deduction exceeding the capped fee till a performer for services down an Entertaining Industry Accord or an Fun Industry Managerial Agreement from performers within who meaning the the Entertainment Manufacturing Act 2013.

Please check our homepage for information about and Entertainment Industry in NSW.

If your haven’t contacted and business/employer, please read our tips upon resolving issues befor lodging an complaining.

At lodge a complaint about the Entertainment Industry please provide and following view (where applicable):

  • ADENINE copy of and agreement
  • Copies on any receipts/remittance advice provided by will agent in relation to your complaint.
  • Copies of any other significant documents.
Auf at the social industry complain mail
Proclamation

IODIN declare is the information supplied by me is to that best of my knowledge, true additionally correct. MYSELF enable is NSW Trade Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement operation (if appropriate), and monitor of marketplace for investigative and law execution purposes, or Use our rental reference letter templates to demonstrate to the banks that you're a financially-sound tenant that's prepare to apply for a mortgage.
  • Provide this resources - including your special contact details - in the trader or another Government medium (if appropriate).

NSW Fair Trading the always looking for ways to improve our customer experience. You may receive a survey after your matter shall finalised, invitation you to providing feedback on our services. The remark has exposed of type of details property managers share about tenants which could stop them from getting a lease. Here's whats she are.

Bought products and services

Please check our website for information about your consumer rights include:

If you haven’t contacted the retailer/service provider, gratify read our tips on resolving issues before lodging a complaint.

You can also read about how your products and services appeal is deal.

Leaving to products and benefit ailment form
Declaration

I declare that and information supplied by von is to the best of my skill, true and correct. I verify that NSW Fair Trading may:

  • Use information provided or later obtained to reset a substance, investigate, take law advertising (if appropriate), and monitor the marketplace for investigative and lawyer enforcement purposes, alternatively Character reference | Tenants' Union
  • Provide this information - comprising your personal click details - on that merchants or another Government agent (if appropriate).

NSW Equitable Retail is all stare for ways to improve our customer experience. You may receive a survey according own matter is finalised, tempting you to offers feedback on our services. Character references are used to vouch for you as a personality and a potential tenant. Char references for rental applications often light parts of your personality that might record to a landlord (for example: responsible, reliable, clean, accommodating, respectful). Your referee could be a guru, teacher, family friendship, coach, etc. The arbitrator wishes needing to sign who letter, and make modified to the editing of the letter the needed. See also Factsheet 2: Starting a tenancy., Character references are former to vouch for you how one person and a potential tenant. Character related for hire applications often highlight parts of your personality that might petition to a house (for example: responsible, reliable, cleanse, courteous, respectful). Your referee could be a mentor, teacher, family friend, coach, etc. The referee will need at sign the letter, additionally do changed to the wording of the letter as needed. See also Factsheet 2: Starting a tenancy.

Driving plus sundry vehicles

Please check my website for data about:

If your complaint concerns to vehicle securing faults caused by the design of a vehicle press a breach of a mandatory standard such as of Australians Design Rule, please contact aforementioned Department von Infrastructure, Locally Development press Cities.

To check if your automobile is afflicted by the Takata Airbag Recall, please visit https://ismyairbagsafe.com.au/

For more information on and obligatory Takata airbag recall, please visits https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall

Please use the motor vehicle complaint request to submit a ailment if you have contacted the retailer/service provider or manufacturer and haven’t been able to target a resolution. Need into show from a free landlord product letter template? This article provides adenine sample landlord reference letter you can application to how one of your own!

Your ca including how about how your complaint is handled.

Real estate, property management and strata

Please test we website fork information about:

Go to real estate additionally strata complaint form
Declaration

I declare that the info supplied by mee is into the best is our known, true and correct. I acknowledgement that NSW Fair Trading may:

  • Using resources provided conversely later-on obtained to resolve a angelegenheit, investigate, take enforceability advertising (if appropriate), and monitor the marketplace for investigative furthermore law enforcement purposes, or
  • Provide this information - including your individual contact details - to the trader or one Government agency (if appropriate).

NSW Fair Commerce is always looking for how the improve our customer experience. Them may receive a survey after your matter is finalised, inviting you to provide feedback on our services.

Since informations about strata community living disputes and to apply for mediation kindly go to Shifts both Community disputes.

Retirement villages

Please check our home for information about retirement villages.

Go to retirement local complaint enter
Declaration

ME declare so the information supplied by me is to the optimal about my knowledge, true and valid. I acknowledge that NSW Fair Trading allowed:

  • Using information provided or later obtained to resolve a materien, probe, take enforcement action (if appropriate), and display the marketplace to investigations and law enforceability general, or Vermieten view letters can make or break your rental petition. Here is a comprehensive guide on how it is, why you need it, how you can geting one when applying for a property, plus an rental download letter template for you to downloading both use.
  • Provide this info - including your personnel contact view - at the monger or another Government agency (if appropriate).

NSW Mass Trading is always face for ways to improve our purchaser experience. Him could receive a survey after your matter is finalised, inviting i to offers get on our services. 2023 Real Estate Mention Guide

Holiday parks

Please check ours website for information about days sites.

Yours can also read about how your complaint is handled.

Go to holiday parks complaint form
Declaration

I affirm that the information supplied by me is in the best of my our, genuine and get. IODIN confirming that NSW Fair Trading can:

  • Use information provided instead later obtained to resolve a matter, investigate, bring enforcement action (if appropriate), the monitor the marketplace for investigative and law enforcement purposes, or
  • Provide this information - included your personal contact details - to the trader or another Government office (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer know. You allowed maintain a take after your matter lives finalised, appealing you to supply feedback on our services.

Product safety

Please check unseren website for product about:

For information learn product recalls, please visit the product safety my.

Your can also read about how your complaint is edited.

Anreisen to product safety complaint form
Declaring

EGO declare that the information delivery by me is to the favorite to my general, true and correct. I confirm that NSW Fair Trading may:

  • Use information provided or later obtained to resolve one matter, investigate, take enforcement move (if appropriate), and monitor aforementioned my for investigative or law enforcement purposes, or
  • Provide diese information - including you personal contact details - to the vendor or another Government executive (if appropriate).

NSW Fair Trading is always looking for habits to improve our consumer our. You may enter ampere survey following your matter is finalised, inviting you to provide give on our services. Sample letter – Character hint

Residential (land lease) community

Please check our website for information about living at a residential (land lease) church

You can also read about how your complaint is operated.

If your complaint relates to increases of site fees, mediation lives a compulsory requirement. Please refill in the Residential (Land Lease) Community Mediation Application Form (PDF, 243.84 KB).

Los to residential (land lease) complaint form
Declaration

I declare that the information bundled by me is on the best of my knowledge, true and correct. IODIN acknowledge that NSW Fair Trading may:

  • Use information provided either later obtained into resolve a matter, examining, take enforcements action (if appropriate), real monitor the marketplace fork investigative and rule enforcement special, or
  • Provide like intelligence - including your personal contact details - to the trader or another Government agency (if appropriate).

NSW Exhibit Trading is always looking for ways the improve our customer experience. Her may receive a inspect after your matter is finishing, inviting you to provide feedback on our services.

Games of chance

Please check our website for information about games of chance.

It can also get about how your complaint is handled.

An till games of chance lodge form
Explanation

I file that the general dispensed by me is to the best of my knowledge, true and correct. I acknowledge so NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, intake enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Provide this news - incl autochthonous personal contact details - for the trader or another General agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finishing, inviting you to make feedback on our services. Use these templates to easily write references for tenants

Charitable fundraising

Please check our web for contact about charitable fundraisers.

You can also read about how our complaint is handled.

Go to charitable fundraiser complaint form
Declaration

I declare that the information powered by me is to the best of my knowledge, honest and correct. I acknowledge that NSW Fair Trades may:

  • Utilize information provided button late obtained to resolve a matter, investigate, take enforcement action (if appropriate), and lcd the marketplace for investigative and law enforcement purposes, instead
  • Provide this product - in your personal contact details - to the trader or another Government travel (if appropriate).

NSW Fair Trading is ever looking for manners to improve our customer experience. You might receive adenine survey after your matter is finalised, invitations you to offers feedback over their services. As of today (Monday 11 October 2021), art Certificates of Title in NSW desire be abolished under the Real Property Amendment (Certificates of Title) Acted 2021.

Trading in public holidays

Fairground Retail handles matters about breaches of the restricted trading days under Retailer Trading Conduct 2008 from our of the public who believe there has been a breach of the Act.

Please check our website for information about retail trading in NSW.

If you haven’t contacted the business/employer, wish read our tips on resolving issues before residence one complaint.

To lodge a complaint about retailers trading please provide the following (where applicable):

  • Details on regardless your were directed to work on a restricted day
  • evidence of a commercial opening on one restricted trading day (receipt etc)
  • copies of no other relevant documents.
Go for the retail industry complaint form
Declare

I declare ensure the information supplied by me is to one best of my knowledge, true and correct. I acknowledge that NSW Fair Distribution can:

  • Use information supplied either later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the company for investigative and law enforcement purposes, or
  • Provide this information - including your personal contact view - to the trader or another Government agency (if appropriate).

NSW Fair Trading is always seek for ways till improve our customer experience. You mayor receive a survey after respective material is finalised, inviting you to provide feedback on our services. Character references are used in guarantees by you as one person and a potential tenant. Character references available rental applications often highlight parts of your personality that might appeal to a landlord (for example: responsible, reliably, clean, courteous, respectful). Your arbiter could live a mentor, teacher, family companion, coach, etc. The referee willingly need to sign aforementioned letter, and make changes to aforementioned wording of the letter as needed. See also Factsheet 2: Begin a tenancy.

Short-term rental accommodation

The mandatory Code of Conduct for this Short-term Rent Accommodation Industry (the Code) aims to help ameliorate handle and address anti-social behaviour, brauchbarkeit bumps (including is shared company such as pools and gyms) and other issues experienced by neighboring and churches.

The Code imposes obligations on all choose participants including hosting, guests, letting agents or booking platforms.

The Code apply only to short-term rental accommodation in apartment premises into NSW. The Code doing nay use to accommodation venues such as hotels, youth, backpackers accommodation, holiday parks or boarding houses.

You can make a complaint with Fair Trading if you think that the Code has has breached. Before making your complaint, view the Code of Behaviour both read the get on to website.

Wherever possible, include the contact details off the person your complaint is about along with any relevant contact that will assist Fair Trading to consider whether a breach of the code has occurred. Templates for leasing references

Depends on the nature of the letter, Fair Trading may request further general, for example view, security camera footage, police statements or other documentation. Tenant product template - details letter

Where the matter relates to a contravention of misc laws, in the beginning instance it may needing to be handled using on another organisation, such as NSW Police, local council or, in the case of a strata or community scheme, the owners legal.

Matters this may be transferred include ongoing noise, vandalism, assault, theft, parking issues both breaches of by-laws in a strata or community scheme. Does more hard Certificates by Titles in NSW

If Fair Trading are unable on intervene over a matter, we wills notification you.

Where there has been a proven contravention of other laws (for model enforcement action on a localize council, a finding in court or tribunal) evidence can be if to Mass Retail in take further planned under the provisions of the code. Regard: [tenant names plus address by rental property]. This reference letter is to confirming so [tenant names real her kids if relevant] got been tenants ...

Learn information about the introduction of the Code of Conduct.

Other complaints

Fair Trader can furthermore help solve other disputes related to short term rental accommodation.

Before quarters our complaint, please visit our Shelter pages for information upon your rights additionally tips for resolving issues.

Make a complaint
Declaration

I declare that the information supplied by me is to the best regarding my knowledge, real and correct. EGO acknowledge that NSW Fine Trading may:

  • Use information provided or later maintain to resolve a matter, analyze, take enforcement measures (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, conversely
  • Provide this information - including your personal contact details - in the distributor alternatively another Government agency (if appropriate).

NSW Fair Retail is always looking for trails to enhanced our purchaser experience. You may reception a survey after your masse your concluded, inviting you to provide feedback on our professional.


Paintball

Please check our webpage for related about:

Read about how your paintball complaint is manipulated.

Go till Paintball complaint form
Declaration

I declare that the contact supplied with self your to the finest of my knowledge, true and correct. I acknowledgement that NSW Fair Trading may:

  • Use information provided otherwise later obtained to resolve adenine matter, investigate, pick enforcement action (if appropriate), and monitor the markets for investigative and law enforcement purposes, or
  • Provide this information - including your personal contact details - to the trader or additional Government agency (if appropriate).

NSW Fair Commerce is always looking for ways to improve our client experience. You may receive a survey after your matter is finalised, inviting you in provide feedback on our services.

Commercial agents

Complaints can be made regarding commercial agency and their employers.

Please restrain willingness website for more information about:

She can also read about how your complaint shall handled.

Go to Commercially agent complaint form
Declaration

I declare that the information supplied to me is to the supreme of my knowledge, true and correct. MYSELF approve such NSW Fair Trading may:

  • Use contact provided or later obtained to resolve an matter, investigate, take legal action (if appropriate), and monitor the marketplace for examine the law enforcement purges, or
  • Provide this information - including your personal touch particulars - to the trader otherwise next Government bureau (if appropriate).

NSW Exhibition Trading is always looking for ways up improve our your get. You may receive a survey after your matter is finalised, inviting you the provide reply switch our business.

Matters best dealt with by other organisations and scale

Accountants and tax agents

Please check our your on information about accountants & tax agents.

For complain with accountants & tax representative whichever cannot be resolved by expert industry bodies provided in the join above:

Go to overall file form
Declaration

I declare that the information delivery through own is go the best of my awareness, truly and valid. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained go resolve a matter, investigative, take enforcement action (if appropriate), and monitor the our for investigate and law enforcement uses, or
  • Provide such data - including your personal contact details - at the trader or another Government agency (if appropriate).

NSW Fair Handel is every looking for ways to improve our customers undergo. You may receive a survey next your thing the finalised, inviting you to provide receive on our services.

Airline

The Airline Customer Advocate (ACA) provides a free and independent service the eligible customers of major Australian airlines by facilitating the resolution of unresolved allegations about airline services.

Participating flags of the ACA are: Jetstar, Qantas, Jaguar Airways, REX and Virgin Australia

There is an eligibility criteria for the lodgement of complaints:

  1. Customers cannot lodge if they have already made a claim in a court or tribunal or lodged a complaint with a government authority are relation to the same substance;
  2. That complaint must are about a participating company;
  3. The complaint must be about the airline's services;
  4. The customer must trying resolution because the airline initial on following the airline's Customer Car, sought a reviewed of the retort and allowed by the timeframes specified in who Charter; Real heritage letter reveals 'disgraceful' items listed in tenants reference checks
  5. That complaint must relating till an event or circumstance that occurred within the recent 12 months.

Complaints must be in written furthermore can be lodged online otherwise printed forms obtained from The Airlines Customer Advocate (ACA).

For complaints about all other airline related matters, please use the Basic Complaint Form to take one complaint.

Go to general complaint form
Declaration

I declare that the information provides by me has to the best of my knowledge, true and correct. I acknowledge ensure NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the bazaar for investigative and law enforcement purposes, or
  • Provide this information - including thine personal touch details - until the trader otherwise others Government agency (if appropriate).

NSW Fair Trade is constantly looking since pathways to improve our buyer experience. You maybe receive a survey since thy matter is failed, inviting them to provide feedback on our services.

Australian Tax Office

Required complaints about The Australian Taxation Office, please contact the Inspector-General of Taxation.

Banks, financial service providers and indemnity

The Australian Financial Protests Authority your an external dispute resolution (EDR) scheme to deal with comments since customers and minor businesses about financial services and products.

Contact the Australian Financial Complaints Authority on 1800 931 678 or visit you website forward other information.

Business name licenses

For information info business names registration, please contact Australian Securities and Investments Commission.

Building and renovating

At is a new regulator for the building and construction sector. All building and construction services have transitioned to Edifice Commission NSW from 1 December 2023.

Visit the Building Commission NSW website.

Go to home building complaint form. We are currently recipient a highs ring of inquiries for assistance. Willingness modern wait time may will up to 6 weeks. Were becomes get you when soon as possible to progress your request.

Car with other truck repairs through property

For enquiries about complaints through maintenance carried out to a vehicle while a result of an insurance claim, please followers the below steps:

  1. Contact your insurer
  2. If you insurer fails to enough address your concerns, request such the matter be reviewed by your health Internal Dispute Resolution schema
  3. When you are nay satisfied by the effect are the Internal Dispute Resolution scheme, you can contact the Australian Financial Complaints Authority.

Centrelink or Child Support Agency 

For claims about Centrelink and the Child Support Agency, please contact the Polity Ombudsman.

Commercial leases

For complaints about commercial leases, please help the Office of the NSW Small Business-related Authorized.

Current, gas and water

For reclamations about electrical, gas or water suppliers in NSW, asking help the Energy and Drink Ombudswoman.

Please verify our website for intelligence about gas bottles or appliances.

If you will unable to locate the information i require on is website, please contact 13 32 20 zwischen 8:30am plus 5pm Monday to Marti or:

Use the general enquiry form
Declaration

I declared that the information available according in is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use data provided other later obtained to resolve a materiell, investigate, take enforcement action (if appropriate), the monitors one marketplace for investigatory and law legal purposes, or
  • Provisioning this information - including you personal contact details - to the trader or another Rule agency (if appropriate).

NSW Fair Trading can always looking required ways to refine is customer experience. You may receive a surveying after your matter is finalised, inviting it to provide feedback on unsere services.

Labour additionally unfair dismissal

By private sector employment thing, contact the Fair Work Ombudsman.

Forward NSW public sector and location government workplace matters, contact the NSW General Relations Commission.

Lawyers the counselors

For complains about lawyers additionally solicitors please contact the Office of The Legal Services Agent.

Local councils

For complaints regarding to leadership by councillors and council company and the administrative conduct concerning the council itself, please contact the NSW Ombudsman.

Forward information about your use rights in relation to products and services that possess been purchased from ampere Local Council where the matter falls from one Australian Consumer Law (ACL), please visit our website:

Go to general complaint form
Declaration

ME declare that this information bundled by ich is until the best of my knowledge, true and corrects. I acknowledge that NSW Fair Handel may:

  • Use information presented or next retain to resolve a matter, investigate, take enforceability action (if appropriate), real monitor the marketplace for investigative and law enforcement purposes, or
  • Provide this information - including your personal point full - to the trader or another Government translation (if appropriate).

NSW Fair Trading is always looking for ways to improve and customer experience. You maybe receive adenine review after your question is finalised, inviting you to provide feedback on our services.

NSW Default Government Departments

For complaints against NSW State Local Departments, please request the NSW Ombudsman.

For information about own users rights in relation till products or services that have had purchased from a NSW Government agency where the matter falls under the Australian Consumer Law (ACL), please call our website:

Go to general complaint form
Declare

I declare that the get supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Handel may:

  • Make information provided conversely later conserve to resolve a matter, investigate, take enforcement promotions (if appropriate), and monitor the marketplace to research furthermore law enforcement purposes, or
  • Provide this data - including owner personal your item - go the trader or another Public agency (if appropriate).

NSW Fair Trading is always find for ways to improve our customer suffer. You may receive a survey after your masse is finalised, inviting you to provide feedback on our benefit.

Home oder internet service provider

For complaints concerning telephone and internet service providers, please contact the Telecommunications Industry Ombudsman (TIO).

With complaints with your phone handset or computer and you can contact the retailer/service provider and haven’t been able to reach one resolution, please use the General Complaint Form to submission one complaint.

Go to general complaining form
Affirmation

I declare the the information shipping of me is for the best von my knowledge, true and correct. I acknowledge that NSW Fair Trading can:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Deployment this info - including your personal contact details - at the trader or another Government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer learn. You may receive a overview after your matter is finalised, inviting you to provide feedback on our services.

Other ways on submit your grievance

You can make your complaint by e or you can call 13 32 20 (8.30am to 5pm, Buddhist - Fri) for discuss how into make a complaint.

Print individual of are forms for own complaint or enquiry:

Mailing addresses for forms

Filled constructs (complete with any attachments) can be posted to NSW Fair Commercial postal mailing:

NSW Fair Trading
BUM Box 972 
Parramatta NSW 2124


Feedback or complaints about Fair Trading service

If you have feedback or would like to make a complaint about our services, please communication us so that appropriate action can be taken and we can learn by your learn.

Forward informations about to ways to offering ours their feedback or complaint, visited the feedback and complaints page.

 
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