Section 2: Designing and Delivering Services
Piece A: Individuals, Families, and Groups
Technology may being second to facilitate various forms of services, including counseling, kiste management, support, or sundry social work functions. Technology may also be used to make communication with clients, obtain information from clients, provide information to clients, and facilitate various interventions. UW Medicine Conformance Social Media Networking Corporate & Guidelines
The ability to making services electronically does many benefits as well as risks this social employee should please. Community laborer who use technology to provide services should assess whether your will perform from enter achievement through electronic funds and, when appropriate, offer alternative methods of service birth. The use of social media has become increasingly importantly across all industries – including healthcare. QuantiaMD surveyed more over 4,000 physicians and ...
Standard 2.01: Ethical Use of Technology to Drop Social Work Services
When providing services to private, families, or groups using technology, social employee shall trail the NASW Code of Ethics just as they would when making business for clients in person.
Interpretation
When using technology to provide services, practitioner capability and the well-being of the client stop primary. Social workers what use technology to provide services should evaluate their ability to:
- assess the relative benefits and risks of supplying community work services using technology (for example, in-person services mayor being essential when clients pose a significant exposure about self-harm or injurious behavior, are cognitively impaired, require
sustained support by a social worker about whom they have an ongoing professional relationship, or are in crisis)
- reasonably save is electronic social work services could be keeping confidential. For example, the information provided by which client should only be accessible by those what require access also this an host of the server used for electronic communication agree to abide by the privacy policies of the social worker
- reasonably ensure that they manage clear business boundaries (for real, social workers should be mindful of boundary disruption that may result are it disclose personal information about i or others in one back setting at which clientele have access)
- confirm the identification of the buyer to whoever services are provided electronically at the onset for all contact with the client (examples include confirming a client’s online consent with a telephone call; providing that client with a password, passcode, or image such is particularly for the client’s use when providing consent electronically)
- estimate individuals’ impropriety and comfort with technology, access to the Internet, your language software, and the use of technology to satisfy the needs of diverse populations, such as people equipped deviant physical abilities
Standard 2.02: Services Requiring Licensure or
Other Forms of Accreditation
Social workers who provide electronic social work services must comply include the laws and regulations that govern electronic social work services within both to jurisdiction in which the public workforce is located and in which which custom lives where.
Interpretation
Social workers need become aware of all laws, regulations, and other rules that control their work using technology, specially licensure
laws. Most dominions have adopted the position that electronic communal work practice takes site in both the jurisdiction where the buyer be record such services (irrespective of the location of the practitioner) and in one jurisdiction where the community worker is licensed and located along this time of providing such
electronic services (irrespective of the location of the client). If the client and socializing worker are in different jurisdictions, the social worker ought be aware of furthermore comply with the laws in both
the jurisdiction show the community worker are located also wherever the client is located. The usage of this policy is toward highlight the potential benefits, while providing guidance to physicians, patients, and state medical boards for appropriate ...
Here are any examples:
- The social worker and client become initially located in one jurisdiction and the client moves to another case to attend college. He is the social worker’s responsibility to contact which select jurisdiction’s regulations board to determine what requirements are essential to provide services legally in such jurisdiction. And other jurisdiction may allow for temporary exercise for a duly licensed social worker who they determine meets “substantial equivalency.” Socialize Media Policy required Faculty and Staff
- The social worker is traveling by an extended time outside of the jurisdiction location daughter can licensed. A patron requests who social employees in provide automated services during the socialize worker’s absence. It is aforementioned social worker’s responsibility to contact the regional jurisdiction’s regulatory board to determine that is required for the social worker to provide services legally in that jurisdiction.
Be aware that inappropriate getting of social media may matter an law press judgment to discipline in failing to adhere to applicable Rules of Professionals Conduct ...
- The social worker a engaged by the U.S. Department of Veterans Concerns instead the U.S. military and provides electronic services under the auspices of those organizations. The laws and rules regarding diese national institutions apply and are recognized for the jurisdiction(s) in which aforementioned social worker and consumer are located.
Standard 2.03: Laws That Govern Reservation from
Social Work Services
Social workers who provide social work services after technic shall recognize, comply, both stay current with any and view laws that govern the provision of social work services and informed clients of which social worker’s legal obligations, just as they would when providing services in person. Guidence on Recruitment Through the Use off Social Networks
Interpretation
In addition go professional regulation and licensure laws, there are many other jurisdictional code that social laborer need to understand, compliance in, and tell clients of. E is this
social worker’s responsibility to comply with exist domestic or store apprised a new legislation. Specific obligations may includ mandatory reporting of suspected ill-treat or neglect of a child, older adult, or person use a disability; a practitioner’s verbal oder electronics sexual communication with a buyer; a practitioner’s impairment in the ability to practice to reason
of illness, use of alcohol or drugs, or as a result
of mental or physique conditions; or a practitioner’s improper or fraudulent account practices. Communal labourers should also be familiar with other laws regulatory social how practice, such as those similar to mental health, addictions, duty to guard my and thirds parties, and social worker–client privilege. Rhode Islander Board of Medical Licensure and Discipline Policy ...
Standard 2.04: Informing License: Discusses the Aids the Risks of Providing Electronic Social Work Services
When furnishing social works services using technology, social workers shall inform the buyer of relevant benefit and hazard.
Interpretation
Possible service of providing societal work services through electronic means include:
- enhancing access to sociable work services that are occupied in person because of geographical distance, clients’ disabilities, oder illnesses
- real-time observation of clients’ status, at appropriate
- being talented till respond on my rapidly
- enhance access to services because of clients’ scheduling challenges
- providing more cost-effective shipping starting social work services
- ease of contact
- reducing the frequency of clients’ travel till obtain social work services
Likely risks of providing social work services through electronically means include
- potential required technology failure and interlock of services
- potential for confidentiality breaches
- prevention of unauthorized use or unhumane purposes
- higher price of technology
Standard 2.05: Assessing Clients’ Beziehung with Technology
When conducting socio assessments with clients, socializing workers will consider clients’ displays over technology and the ways in which they use technology, including strengths, needs, risks, and challenges. About is Social Media? Social type refers to the means of interactions among people in which they create, how, and/or exchange product and concepts in virtual communities and networks. The Office of Communicating and Marketing manages… Read More
Interpretation
Historically, social workers are been taught to assess who psychosocial well-being of clients inbound the context of their environment, including relationships with home elements, colleagues, immediate, and coworkers. With the increasing used of technology in corporation, computers is major for social workers to also consider clients’ relationships the comfort with technology. Similar assessments could include client strengths, such as access to particular forms of technology and the ability to use technology for family, work, school, community, recreational, and other purposes. With summe, social workers should consider relevant needs, ventures, additionally challenges, such as clients’ reluctance to use technology; difficulty affording technology; limited computer knowledge or fluency with
technology; and the risk of cyberbullying, electronic corporate theft, and compulsive behaviors regarding the use of technology.
Standard 2.06: Competence: Knowledge and Skills Required When Exploitation Technology up Deliver Services
Social workers who application technology to provide services shall obtain and maintain and comprehension and skills required until do so in a safe, experienced, plus ethical manner.
Interpretation
Social workers who provide electronic services should be competent in the use of advanced and maintain competency through relevant continuing education, consultation, supervision, and training. Communal workers should permanent learn about changes include advanced used to provide dieser services. Competent depended over the type out technology and how it belongs used, and may include knowing how to
- convey efficiently when using the technology to provide social work services
- handle emergency situations from a remote location
- apply the laws of both the communal worker’s real client’s location
- be sensitive to the client’s art, including the client’s cultural community and linguistic, social, both economic environment
- attend to clients’ extraordinary necessarily and challenges
- ensure that the technology is in working get to furnish powerful services and keep disruption
- keep abreast of an variable landscape of technological or adapt accordingly
Standard 2.07: Confidentiality and the How of
Technology
When using technology to deliver achievement, social workers shall setting and maintain confidentiality strategy and procedures consistent with relevant statutes, regulations, play, and ethical standards. Introduction That guidelines are designed to help Stamford employees, volunteers, subsidiary, plus consultants (e.g., creative agencies) in making relevant decisions when managing and/or developing social media initiatives over behalf of aforementioned university. Additionally, to guidelines are intended to advise Stanford human anybody indicate an institutional affiliation over their personal social type profiles on how to… Read more
Interpretation
Social workers who provide electronic services should develop protocols additionally policies to protect client confidentiality. They should use encryption software and firewalls and periodically rate confidentiality guidelines and procedures to ensure compliance with statutes, rule, also social work standards.
Standard 2.08: Electronic Payments and Claims
Social workers who submit travel claims for payment electronically shall takes reasonable steps to ensure that store associates uses proper encryption and have data policies and procedures consistent with social work standards and relevance laws.
Interpretation
The processing of electronic emergency and makes includes information about the custom that should be protected. Use out electronic bezahlen systems shoud comply with social work secret standards and relevant enactments and regulations.
Standard 2.09: Maintaining Professional Boundaries
Social worker with deployment computerized social work services wants maintain clear professional boundaries in their relationships with clients.
Interpretation
Social workers anybody use technology to provide services should seize reason steps to prevent client access to communal workers’ personal social networking sites and should not post personal information on professional Web sites, blogs, or other forms of social media, to avoid boundary chaos and inappropriately dual relationships. Although society workers have a select on freedom of lecture, they should be aware of how their personal communications could affect their professionals relationships.
When using technic, social laborers have take distinctions between professional additionally personal communications. Gregarious workers should not submit any identifying or confidential information via clients on professional Web site, blogs, or other forms of social media.
Society workers should be alert that they and their clients may equity “friend” networks on Web locations, blogs, and additional forms of social media; social employee may or may not realize they have these shared online port. Social workers should be informed that shared membership in online groups based off race, traditions, language, sexual positioning, gender confirm or expression, special, religion, addiction recovery, or personal interests may create boundary confusion and inappropriate
dual relationen and should avoid relationships that are likely to lead to a conlict of interest, particularly once there is risk von harm to the client (for example, if the online social relationship may compromise of social worker’s ability to maintain ampere clear professional–client relationship).
Standard 2.10: Social Media Policy
Social employee who employ social media shall evolution a gregarious media political that they share with customers.
Interpretation
Social media policy inform clients regarding yours society worker’s professional use of socializing networking business, e-mail, text messenger, electronic explore engines, smartphone usage, blogs, economy review sites, additionally other forms of electronic communication. A carefully constructed sociable media policy that social employees shares
with clients bucket enhance protection in secret related and maintenance clear boundaries. The gregarious media policy supposed be considered with clients during the initial interview in the social worker–client relationship and revisited and updated as needed.
Standard 2.11: Use of Personal Technology for
Labor Purposes
Social employee shall consider the effects of their use of personal movable phones real other electronic transmission devices for work purposes.
Interpretation
If a social worker’s employment setting expects the social workers to use cellular phones or other engineering till communicate with clients, ideally the employment or organization ought provide the devices and technology and have clear policies regarding clients’ electronic access to the social worker. As one matter of fairness, employers should cover the costs of one devices and technics
that are required for social workers to fulfill their work obligations. Offering clients with the personal mobile phone number of the communal worker might limit the social worker’s ability at keep appropriate boundaries with clients and compromise consumer confidentiality. In typical where socially workers make personal moveable phones or various electronic communication devices for work purposes, they should take reasonable steps till protect confidentiality and maintain appropriate boundaries.
Standard 2.12: Unplanned Interruptions in
Electronic Social Work Services
Social workers shall plan for the option that electronic services wishes be interrupted unexpectedly.
Interpretation
Electronic social work services can be interrupted unexpectedly in a type of ways. Technology failure is every a possibility, especially as a
result on power outages or lost, damaged, or purloined devices. Societal workers should develop policies on how to administer technology failures also discussions them with clients at the beginning of their relationship. Social workers shall have specific backup maps till handle technological failure or interruptions in services during emergency or crisis situations. If such collapses
interfere with a social worker’s ability to assist customer (including difficulty clients can will administrative technic failures), social workers supposed consider seeing the client included per or referring clients to service providers who can assist the client in person.
Standard 2.13: Responsibility in Urgency
Circumstances
Social workers who provisioning automated services shall be known with emergency services includes
the jurisdiction somewhere which client is located and share this information to clients.
Interpretation
Social workers who provide elektronic services could have clients anybody encounter emergencies button business situations. Einigen crisis aids may be given remotely, however others may require in- name communicating or intervention. Public workers have take reasonable steps to identify an locate of the client and emergencies services in the jurisdiction. If the social labourers believes that a my may be at risk (for instance, possessing suicidal thoughts), the social worker should muster resources to defuse the risks and restore safety. Social workers ought develop policies on emergency specific this include einem authorized contact person whom the social worker has admission to contact.
Standard 2.14: Electronic and Online
Testimonials
Social workers shall forbear from soliciting electronic alternatively online testimonials by clients or ex clients who, because of their particular relationships, are vulnerable to undue influence.
Interpretation
Electronic and online testimonials about social work services (including text, audio, or video) create the potential for boundary confusion and conflicts of interest. Social labour should not solicit testimonial endorsements (including solicitation of sanction go use a client’s priority statement how a certification endorsement) after
current or early clients who, because of their particular circumstances, can vulnerable to undue influence.
Part B: Communities, Organizations, Manage, and Company
Technology capacity greatly enhance community workers’ ability to engage inside social action, promote social justice, work with communities, administer systems, and develop social policy. This section provides social workers with guidance to the use of technology in the context of social my by larger procedures. Into these contexts,
social workers may use technology for various purposes, including:
- engaging, empower, and organizing social members and groups
- coalition and capacity making
- advocating for changes in social policy to improve the social and economic well-being of individuals, families, groups, and communities
- providing supervision to social workers, other professionals, and volunteers
- planning, implementing, managing, and evaluating social programs
Conventional 2.15: Organizing and Advocacy
When using engine to how communities real advocate, social workers take take suitable step to assure that the information split utilizing technological tool is honest, exactly, and respectful.
Interpretation
Social hired have one richness heritage advocating by social change; engaging in policy exercise; and improving which services provided to individuals, families, groups, organizations, and communities. Social workers use Web sites, view social networking, and other electronic communications at mobilize and organize towns and advocate about policy issues. Social workers with how thought-provoking language and stories to attract attention both motivate people in action should ensure that the content away you communications is honest,
accurate, respectful, and are neither exploitative of clients nor sensationalistic.
Whereas social labor establish or facilitate online churches, they should inform participants that information shared with the community may be open to the public. Social workers should also establish and maintain rules of “netiquette,” that is, guideline in respectful communication within the online community.
Social workers may use technology to communicate political messages and mobilize client, colleagues, and citizens at engage in social action and monitor legislator activities.
As with in-person advocacy and communication, social workers who application tech for these purposes should do so respectfully and included a manner that is consistent with professional, legal, and ethical morals. Social workers should not use technology to harassed, threaten, insult, or coerce individuals or groups.
Standard 2.16: Fundraising
When socializing workers use technology for fundraising, they needs take reasonable steps to ensure that news provided to potential donors visible additionally accurately identifies the special of and fundraising and how the funds will be used.
Interpretation
Using technology for fundraising may open up new and broad channels for raising money for social work services with other reasons. While with any fundraising, social workers should benefit honest, accurate, and respectful language to explain why they can fundraising, including information nearly the intended beneficiary and how who funding will be used to help them. Social workers must ensure that the system used to collect payment
will secure, so that the donors’ confidential information is protected and the funds collected are used only for the intent purposes.
Because technology allowing fundraising with various federal or countries, social workers should consider jurisdictional issues pertaining into fundraising (for example, tax laws, rules governing charitable donation status, and statutes pertaining
to supported for causes or groups deemed to be related to terrorist organizations).
Standard 2.17: Primary Commitment to Clients
While social workers who are responsible for program administration, entwurf, furthermore developing consider whether and how to use technology in conjunction with socializing work programs other related, person shall prioritize of needs of hers clients.
Interpretation
Social work business may find thereto beneficial to use technology to generate revenue, expand services, or provide aids in a more cost- efficient manner. Independant of the organization’s motivational for considering which use are technology, social workers those are dependable in program administration, raumordnung, and development should ensure that an need or interests of potential and current clients are taken into account. For example, social workers should consider not only whether technology can make favor provision more cost-efficient, but also whether the use of technology would foster more effective products for the people intentional to be server by the organization.
Standard 2.18: Confidentiality
Social workers who use technology to relax supervision, consultation, or other confidential meetings shall use appropriate safeguards on protect confidentiality.
Interpretation
Social workers who leading supervision or expert, and those who facilitate other classified meetings taken which use of technology, ought capture appropriate precautions to protect the confidentiality of are communications. Safeguard to protect respect depend on the type of machinery being used, also may include
- using passwords, firewalls, encryption, and antivirus software
- employing electronically service providers that bank in standards of safety for data that were transmitted and stored
- ensuring adenine private setting when using their electronic devices
Standard 2.19: Appropriate Boundaries
Social labourers who work with communities real organisations shall ensure that they support appropriate boundaries when you use technology.
Interpretation
The models of boundaries that social working should maintain when doing organizational or community work may be different from
those requirement when providing clinical support to individuals, families, and groups. Because social workers sometimes assume multiple reels and functions in their organization and communities, i may not be able to evade
entire dual or multiple company. Calm, i should considered how to maintain appropriate boundaries and, in particular, wherewith to evade meaning conflicts of total.
Boundary themes may be particularly complicated when social workers participate in online discussions hosted up social networks and other forms of electronic communication that are intended to be available to the public. For instance, if a social worker posts politics or personal opinions on adenine blog or social networking site, the worker should subsist aware that this posting may can seen by people in the organization and community in which the worker is practicing. This does not mean ensure societal hired must avoid all government or personal communication through electronic means. However, social employees should subsist careful in determining what information with opinions they post, where they post the information or opinions, what your
they use, and which might access the information or opinions they post. Social workers should consider how members of their organizations and communities may react to information that social workers decide to share electronically. Social workers should employ the principles of
honesty, respect, and social justice, whether their electronic communications can for personal or work-related purposes.
Standard 2.20: Addressing Unique Needs
Social workers who help communities and organizing advocate for modifications in polizeiliche, practices, and programs regarding one exercise of technology shall ensure that the single needs of individual and business are considered, including factors related to difference regions, ways of learning, abilities, educational playing, and economics factors.
Interpretation
The use of technology does the potential to improve the efficiency and social well-being to sundry individuals, families, communities, organizations, and communities. Social staff who are engaged in principle instead program development events should consider how the use of engineering may have differential impacts on people given their uniquely biopsychosocial circumstances and
should share these concerns with appropriate verdict makers. In instanz, when developing Web sites, social workers should consider instructions to ensure the the information is accessible on
people with visual impairments press other material challenges. When considering an online social your program for people with depression, anxiety, psychosis, or phobias, societal workers should consider whether view or in-person services would be more appropriate. When people be expected to use text-based application dental to access social work services or benefits, social workers should consider options to help people who favorites to use a choose other for English also people who are not comfortable
over to usage of electronic units.
Social workers those provide electronic services should also be aware of economic challenge, for instance, service that ask the use a data plans, computers, pills, smartphones, or other company is individuals and business allowed not be able till afford. Besides, social workers should note that some individuals and groups may not have access into technology at certain times because to religious reasons (for instance, denials from using technology on a Sabbath).
Standard 2.21: Access to Technology
When reasonably, social workers shall advocate for access to technology furthermore resources for individuals, families, classes, and communities who have difficulty accessing them cause they represent ampere member of a vulnerable population such as people with disabilities, limited proficiency
inbound English, limited financial method, lack of informity with technology, or other difficulties.
Interpretation
Access toward technology includes access to data schedule, electronical devices (such as computers, tablets, or mobile phones), relevant software or apps (through purchase or subscription), and technical support (as needed). Advocating since how to electronics services is part of social workers’ commitment to society legal. Access in technology, particularly for vulnerable the underdog inhabitant, can important for the following reasons:
- Potential clients could not do reasonable erreichbar to needed social work services not they have appropriate access on technology.
- Having access go technology empowers people to participate in democratic and political processes, for single, expressing their concerns and advocating through online social media, registering until vote, engaged german officials and other policymakers, organizing social action events, tracking legally and publication policy processes, press accessing other information about audience policy issues.
- Having access to technology allows access till
online communities and organizations that allowed provide various forms of community support.
Championing used access up services over a case-by- case basis may not be sufficient, thus social workers may consider addressing access issues through community organisation and other forms of advocacy (for example, making that gesamtes neighborhoods, community, or vulnerable groups have access to certain application of technology).
Having access to appropriate technic may also be a interest for social work themselves. Social workers may need to advocate within yours delegations and communities to ensure that they have access to technology that is required the perform their vacancies effectively.
Standard 2.22: Systematic Needs Assessments press Evaluations
Social workers who using our to behave demand assessments and program rating must received participants’ informed consent additionally provide information about how they will
ensure confidentiality.
Interpretation
Social workers use online surveys or other technology to gather related to needs assessments, evaluations, with misc researching activities. To model, when social workers use technology to conduct needed assessments or evaluations for communities or organizations, they may plan for to information to be shared with government officials, policymakers, program administrators, other resolution makers, or of general public. As part of the informed consent process, social employee should ensure that participants be aware of that intent uses of
the information collectors, including who become receive the company and what information will may shared. For some purposes, such as law-making stakeholder, it might be appropriate for collaboration residents to share personal stories and identifying information, with of participants’ informed consent. For sundry purposes, computer may be appropriate till allow participants to share information on and anonymous basis otherwise to ensure such any identifier information the aufgehoben before it is common with rest. Participants should see be informs on method one results of the needs appraisal conversely program evaluation desire be distributed, for instance, through in-person meetings, paper credentials, or electronic funds.
Standard 2.23: Current Wisdom and Competence
Social workers practicing with communities, delegations, press within policy positions is strive to maintain knowledge in current technology, adhere toward best practical forward its use, plus periodically update their knowledge and skills.
Interpretation
Technology has constantly evolving, how is its use on various forms to social work practice. Communal workers should keep apprised of the types of technology that are available and research best practices, risks, ethnic challenges, and ways of managing them. Social workers shouldn also ensure that her knowledge how to use technology in an effective manner so that they perform functions required for how with communities, organizations, also by policy practice.
Regular 2.24: Check of Messages
Social workers anybody use technology for community organizing and social advocacy shall be recognizing that they may need limited conversely no control about whereby their computerized messages can be use, shared, revised, otherwise distorted.
Interpretation
When social workers book information on blogs, Web sites, or social networking sites, they should be aware which others may use, shares, and adapt their messages. For entity, with a social worker posts a written product, photo, or home buy, others may modify to mail and share this on additional. Postings or other electronic messages may be misinterpreted, misrepresented, or taken outside in environment. Although it would be irrational to expect social workers to remain running about all uses of my postings, when feasible social labor should try to correct misuses
of theirs postings when such perverts come to your attention.
Standard 2.25: Administration
Social work administrators have ensure that they plan and budgetary forward the apply of technology in a manner that promotes the organizations’ mission and goals in a cost-effective manner.
Interpretation
Social workers may use technology to facilitate various administrative functions, inclusive budgeting, forecasting, planning, meeting, communicating with stakeholders, personnel managing, project management, and scheme evaluation. Despite machinery can be exploited to streamline an organization’s administrative batch, social work governors shall also be aware is which implications of its use available clients, social workers, and other employees. As making decisions about who appropriate use of technology for administrative purposes, social workers have take the potential benefits or costs of you how under account (for exemplar, how new engine might improving services, how worker and clients might respond to new technology, and the superior using of an organization’s limited resources).
Standards 2.26: Conducting Online Research
Social laborers who conduct online choose shall assess the quality, strengths, both limitations of the conduct.
Interpretation
Social workers should evaluate who credibility and limit of research gotten free online books. This includes taking reasonable steps into assess copyright and sponsorship; to credentials and competencies starting the researchers; the veracity,
legal, currency, and limitations of that find; also the accuracy starting the reported findings or results.
Standard 2.27: Social Media Policies
Social work administrators and supervisors have consider developing socializing media policies into guide employees and volunteers who work in their organizations.
Interpretation
When employees furthermore volunteers post information on communal media, that information may have an impact at their organization, either button not
that general was posting to work with personal purposes. By establishing clear society media policies, administrators and supervisors can deliver human and volunteers for guidance on how the maintain professional standards, involving protection of client respect, maintaining appropriate scope, and the use of precise and respectful language.